Objective

Applies To

• Admin Console
• Number Transfer

Procedure

• For details on how to submit a port request for US or Canadian numbers, click here.
• For details on how to submit a port request for numbers in any other country, click here.

US & Canada Submission

1. Log in to Admin Console. 
2. Click Phone Numbers. 
3. Click Port Numbers.
4. This will take you to the Pre-check screen which ensures the following for the numbers that you are requesting to port:
   •  You are the owner of the numbers.
     • Confirm with your provider the service information on file to ensure you have the correct name of the Authorized/Billing User, the company name (if applicable) and the billing telephone number. If possible obtain a Customer Service Record (CSR) from your provider.
   • You do not have DSL or special features such as Centerx, Distinctive Ringing, etc.
     • DSL and other special features often cause numbers to be delayed or rejected by your provider. We recommend that you cancel these services before you go on to the next step.
   • Ensure you have enough licenses available to port numbers over, this can include numbers youve already claimed if youre replacing them as part of the port.
5. Click Continue.
6. Enter the Basic Information for this user.
   • Authorized First Name and Last Name: This is the person listed as a contact on your former providers account who is allowed to make changes to this account.
   • Company: This field is required for business locations, but you can leave it blank for residential locations.
   • Address: Click New Address to add your contacts address.
     • Note: this can be found on your bill or, for US addresses, on your Customer Service Record (which can be provided on demand by your former provider). If your bill has both a billing address and a service address, input here the service address. For CA addresses ask the losing provider what they have on file and use that address ( sometimes they use a service address sometimes it can be the billing address)
     • When entering a new address:
       • Street number: Numbers only
       • Street name: Name of the street without ave, street, blvd, etc., and without any directional north, south, east, etc,
       • Street name suffix: Ave, street, blvd, etc.
       • Pre/Post directional: An address element that indicates geographic location such as N, S, E, W, NE, NW, SE, and SW that is placed to the left of (before) the street name, such as E HOOVER ST
       • Secondary location: Suite, unit, floor, etc.
       • Unit/other: The floor or unit number depending on the secondary location type (2a, 9, etc.)
7. Click Continue.
8. Select a Service Provider and enter the Billing Telephone Number for your account with that provider.
9. Enter the phone numbers that you wish to port, including area and country code, then click Enter to add this number to the field. Repeat this step for as many service providers as you need.
   • If any of the information on the address or authorized user differs between service providers, you will need to submit a new port starting from step 3 for each service provider.
10. Select a Preferred Porting Date. This is the earliest that you would like to see the phone numbers port. We will request that the numbers transfer over on this date but we cannot guarantee that the number will port on the selected date.
    Note: When you enter a cell phone number to port, you will need to enter your account number and PIN in the Wireless Numbers section. You can usually find your account number in the top corner of your bill or invoice. Your PIN is given to you by your former provider and is usually pre-selected. Click the toggle to use the same account number and PIN for all wireless phones.
    During the porting process the system will allocate temporary numbers for each number that you are porting. The temporary number will be chosen from our pool of numbers. Alternatively you can choose to manually specify the temporary number to be used during the porting process, in which case you will have to select the temporary numbers from your existing numbers inventory.
11. Click Continue. Note; You will need CA licence and CA temp for CA ports and US licence and US temp for US ports you  can not internchange them 
12. Read the Letter of Authorization and check the box at the end of the article to state that you agree to this letter. In this letter you will receive a confirmation of the following:
    • Number(s) you are transferring to 8x8
    • Number Type: This indicates whether this is a Standard number or a Toll Free Number
    • Service Provider
    • Service Location Address: (This is the address of your former service provider.)
13. Check the box that says I agree.
14. Click I agree at the bottom of the page.
15. Enter the emails of anyone you would like to receive notifications about the porting process.
16. Click Continue.

US Toll-Free Numbers

1. Copy of Bill dated within the last 30 days and lists the TF number, Company Name, and Billing Address.
2. A signed copy of the Toll-Free Letter of Authorization.

Global Submission

1. Log in to 8x8 Admin Console. 
2. Click Phone Numbers. 
3. Click Port Phone Numbers.
4. Pre Check
   1. Confirm you are the owner of the numbers to be ported.
   2. Confirm there are no special features/services linked to the numbers you are looking to port (such as broadband or security lines).
   3. Click Continue.
5. Basic Information 
   1. Enter the Authorised First and Last Name. (This should be the same individual within the organisation who is responsible for signing off the porting documentation later in the process).
   2. Enter the Company name. (This should be the business name as held on the records of the current provider).
   3. Enter the Address. (This should be the 999 emergency service address held on the records of the current provider).
   4. Click Continue.
6. Select Numbers
   1. Select the Service Provider. (This should be the current provider. If the correct provider is not present in the dropdown select Other and manually enter the provider name).
   2. Enter the Billing Telephone Number. (This should be the Main Billing Number which the current provider holds for the numbers to be ported. If the current provider host your numbers with a separate carrier then you may need to ask them to liaise with that carrier to confirm the information).
   3. Enter the Phone Numbers to Port. (If you have multiple providers, addresses, or main billing numbers then multiple port requests would need to be submitted. You can use the Add New Service Provider option to submit multiple requests).
   4. If you would like the porting numbers to replace existing numbers on your 8x8 account, select the Manually assign temporary numbers option. This will allow you to select, on the next page, which temporary numbers will be replaced when the port completes.
   5. If porting outside the US, Canada & UK: You must use the Manually assign temporary numbers option to select existing numbers on your account to be replaced. If you do not have enough existing phone numbers for the relevant country you will need to raise a case with our technical support team to claim new numbers.
   6. Select the Preferred Porting Date. (This is the earliest date that you would like the phone numbers to port. We will target this date if possible or, if the date is unachievable, we will aim for the earliest available date).
7. Manually Assign Temporary Numbers
   1. For each Porting Number, select a Temporary Number from the dropdown. If you know the number you wish to use then you can search it in the dropdown to filter the list of numbers.
8. Confirmation
   1. This is your final opportunity to check that the information provided is correct. If you need to amend any of the previous sections, then click the titles on the left hand side to move back to a previous page.
   2. Once the details are all correct click Continue.
   3. Enter the email addresses which you would like to be notified of any updates on the port request(s), and then click Continue to complete the Admin Console port request process.
9. Acknowledgement from the 8x8 Number Porting Team
   1. Once your request has been submitted you will receive an email confirming your Case Number in the following format: C1234567.
   2. The email will also ask you to complete the relevant porting documentation, which can be found in Documentation: Number Porting LOAs, and upload it to your case via the 8x8 Support Portal.