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Note: At this time, there is a system issue preventing users associated with a suspended account from logging in to make a pyament or from logging in to engage with a live chat agent. Our developers are aware of this issue and are working to resolve it ASAP. To make a past due payment and restore your services, call 8x8 Billing Support. |
Objective
Restoring 8x8 services that have been suspended due to a past due payment.
Applies To
- Billing
- Account Suspension
Procedure
If your account has been suspended (or placed on hold), a Past Due message will display when you log in to the Support Portal (8x8 X Series or Editions customers).
You will not be able to receive incoming calls or make outgoing calls. If you attempt to make an outgoing call, you will hear a message that your account has been disabled.
Invoice (non-credit card/ACH) billing customer? If you receive a direct invoice/bill and pay by check every month, please contact the 8x8 Invoice Billing team at the phone number or email address listed at the bottom of your bill to discuss payment options.
Reactivating Your Services in the Support Portal (Editions and X Series Accounts)
- Log in to your Support Portal.
- You will see a message that says your billing details are out-of-date. Click Update.
- Click Add Payment Method.
- Click Pay Now to pay the balance due.
Service Restored
Once the past due amount has been paid, service should be restored within 15 minutes.