Symptom
Poly phone shows busy but 8x8 Work for Desktop and 8x8 Work for Mobile are working as expected.
Applies To
- Poly Phones
- 8x8 Work
Resolution
Make sure that the extension Contact Directory Scope is set to PBX.
- Log in to 8x8 Work
- Click Users.
- To the right of the user you need to edit, click Edit (pencil icon).
- Under Basic Information, select PBX as the Contact Directory Scope.
Cause
This is normally caused when the directory scope is set to Company.