8x8 Community

My Services Express Jitsi as a Service 8x8 Connect 8x8 Work for Web

Poly Phone Shows Wrong Extension Number

Symptom

Poly phone shows the wrong extension name and number on the screen following a name change in Admin Console.

Applies To

  • Poly Phones
  • Extensions
  • Admin Console

Resolution

Restart the Phone

  1. Unplug the phone from the power and ethernet cable.
  2. Wait 30 seconds then plug the phone back in.
This should update the phone's configuration from 8x8.

Update the Configuration of the Phone

  1. Press the Home (house) button. 
  2. Go to Settings.
  3. Go to Basic.
  4. Select Update Configuration.
If the configuration does not automatically change, you may need to restart the phone. If the phone is still showing the incorrect extension details after completing these two steps, you will need to reprovision the phone. See Manually Provisioning a Poly Phone.