Symptom
Poly phone only rings once on an incoming phone call.
Applies To
- Poly VVX Phones
Resolution
Check if the ringtone is set to Ring Splash.
- Press Home.
- Select Settings.
- Select Basic.
- Select Ring Type.
- Set the Ring Type.
Ring Splash is the only Ring Type that only plays once, so select any other tone.
Cause
Ring Splash is designed to ring only once while a call is inbound. Changing the Ring Type will ring during the duration of the call.