Objective

Applies To

• Poly phones 

Procedure

Reset to Factory Default Settings

1. Press the Menu/Home Key.
2. Select Settings.
3. Select Advanced. The Password will depend on the profile:
   • Active (with profile): acquire and use the MAC Password
   • Inactive (no profile): default password, 456.
4. Select Administration Settings.
5. Select Reset to Defaults.
6. Select Reset to Factory.
7. Select Yes for Are you Sure.
8. The Phone will reboot twice and it can then be provisioned.

How to Perform a Hard Reset

• The phone is on a boot loop and no longer going to the home menu
• The default password or mac password doesn't work
• If it's a 3rd party phone
• The account is already canceled and you cannot access Account Manager or Admin Console to download the extension CSV

1. Reboot the phone and wait for the starting application.
2. While the phone is in the starting application wait for the cancel button to appear then press it.
3. The phone will show a 7 second count down. This is the only open window to press the key combination to go to the hard reset page.
   • VVX series (VVX300, 301, 310, 311, etc): Press and hold 1 3 5 within the 7-second count down until it prompts you to the password page
   • Sound Point IP 335: Press and hold 1 3 5 7 within the 7-second count down until it prompts you to the password page
   • Sound Point IP series (IP550,560,570, etc): Press and hold 4 6 8* within the 7-second count down until it prompts you to the password page
   • Conference Phone IP5000, 6000, 7000: Press and hold 1 3 5 7 within the 7-second count down until it prompts you to the password page
4. Enter the device's MAC ID as the password (e.g 0004f28619dc).
5. Press the 2nd soft key that corresponds to the mode or (encoding) to change it to A->abc or a->abc.
6. Then (for example) to select the letter F, press the 3 key three times.

Additional Information