Symptom
Poly phone isn't accepting the 8x8 provisioning after following How to Reset Poly Phone to Factory Default Settings.
Applies To
- Poly Phone Models VVX 101 - VVX 601
Resolution
- Make sure that your phone is pulling an IP address (Home > Settings > Status > Network > TCP/IP Parameters > IP Address/IPv4 Address).
- If not, try connecting the phone to a different known working location which pulls an IP address and try provisioning again.
- Make sure that the phone has undergone a complete factory reset before provisioning.
- Confirm that the device has the factory certificate installed (Home > Settings > Status > Platform > Phone > Device Certificate should be Factory Installed).
Upgrading Firmware Version
- Make sure that you have the latest firmware version updated on the phone. (Home Button > Settings > Status > Platform > Application > Main > Version).
- Reach out to 8x8 Support team to know the latest firmware version.
- If you are asked to upgrade the firmware version, see How to Upgrade or Downgrade Poly Firmware.
Cause
Various causes for not provisioning could be network cables, not having the factory certificate installed, incomplete factory reset or even a defective phone.
Additional Information
If the phone doesn't provision after following the above checks, create a case with 8x8 Support.