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Factory Reset and Provision Panasonic KX-TGP600 DECT Phones

Objective

Factory reset a Panasonic KX-TGP600 DECT phone.

Applies To

  • Panasonic KX-TGP600 DECT Phones

Procedure

Note:
  • These procedures specifically concern the Panasonic DECT series of phones.
  • Factory resetting a phone is not recommended as a troubleshooting step, except as a last resort. You should not factory reset a phone to address call quality issues.
  • Key portions of this procedure require some timing. It is a good idea to review all of the steps below before you begin.
Generally speaking, you want to:
  1. Enter access information (MAC password or MAC ID). See What is the administrator password for my phone or adapter?
  2. Complete reset process.
  3. Reconfigure the config server address (if necessary).

Perform a factory reset on a Panasonic DECT phone

  1. On the Panasonic DECT handset, go to Menu > Setting Handset > Other Option > Embedded Web.
  2. Select On to turn on the Web GUI.
  3. Go to Menu > System Settings > Status > IPv4 Settings > IP Address.
  4. Note the IP address of the base unit.
  5. In the browser address bar, enter: http://<phone IP address> and press Enter.
  6. Log in with the following credentials.
    • Username: instoperatorid
    • Password: qgENGet4GQKQVVRyYXJm4LQL2NGVuhEtKzK3Gkz7LdWZFvtxB7CHdWkpkD9Q8WZt
  7. In the Web GUI, go to Maintenance > Reset to Defaults > Reset to Factory Defaults/Carrier Defaults.
  8. Click OK to reset the base unit. 
  9. Repeat Step 1 to enable the Web GUI. 
  10. After the factory reset is complete, log in to the Web GUI using the following credentials:
    • Username: admin
    • Password: adminpass
  11. Go to Maintenance > Provisioning Maintenance > Master File URL.
  12. Enter the Master File URL: https://pancfg.8x8.com/panasonic/ConfigCommon.cfg
  13. Click Save.

Perform a hard reset on a Panasonic Base using Pairing button

  1. On the Panasonic Base, hold down the "Handset locator button" on the right side for 40-45 seconds. Note: The status indicator will flash rapidly red > green > amber > off, the base revert to factory setting.
  2. Once the base has completed the process it will reboot. The status indicator should blink amber.
  3. Follow steps 1-5 from above, To perform a factory reset on a Panasonic DECT phone.
  4. On the Panasonic DECT handset, go to Menu > Setting Handset > Other Option > Embedded Web.
  5. Select On to turn on the Web GUI.
  6. Log in with the following credentials.
    • Username: admin
    • Password: adminpass
  7. Go to Maintenance > Provisioning Maintenance > Master File URL.
  8. Enter the Master File URL: https://pancfg.8x8.com/panasonic/ConfigCommon.cfg
  9. Click Save.
    • The base will restart after a couple of minutes and should come up with a green status light.
    • If the status light is amber please update the firmware TGP600TPA6x-US-09.006.fw (right-click on the file and click Save Line As), from the Web GUI  Maintenance > Upgrade Firmware.
    • After the base restarts, log back into the Web GUI and retry steps 5-7.