8x8 Engage is designed to empower organization specialists who need to handle several 8x8 Contact Center customer interactions while also engaging in unified internal collaboration.

This feature enables users to receive and respond to calls queued in Contact Center phone queues directly within 8x8 Work for Desktop, 8x8 Work for Web, and 8x8 Work for Mobile.

Our guide for 8x8 Engage administrators, users, and supervisors is combined into one online WebHelp document, here: