Objective

Applies To

• Contact Center
• Dynamic Campaign API

Procedure

Collect the Required Information

1. Contact Center Cluster
   • You can extract the cluster information once you log in to Agent Workspace or Configuration Manager by looking at the URL in your browser.
   • Use the cluster URL without the b, for example, use https://vcc-eu9.8x8.com not https://vcc-eu9b.8x8.com.
2. Tenant Name
3. Data Request Token
   • This can be found in Configuration Manager for Contact Center > Integration > API Token.
     
     
     
4. Campaign ID of the campaign to add records to.
   • This can be found in Configuration Manager for Contact Center > Campaigns > Campaign Properties.
     
     
     
5. CRM Customer ID of records to be added to the campaign.
   • This can be found in Agent Workspace > Customers.

API Request

POST https://vcc-cluster.8x8.com/api/tstats/campaigns/campaign-id/customers

Authorization

Body to add a single record

[
    {
        "customer-id": "10000160"
    }
]

Body to add a multiple records

[
    {
        "customer-id": "10000160"
    },
    {
        "customer-id": "10000161"
    }
]

Body to add a single record with a schedule

[
    {
        "customer-id": "10000160",
        "schedule-date-time": "2016-08-29T09:00:00.000Z"
    }
]

Body to add a multiple records with a schedule

[
    {
        "customer-id": "10000160",
        "schedule-date-time": "2016-08-29T09:00:00.000Z"
    },
    {
        "customer-id": "10000161",
        "schedule-date-time": "2016-08-29T09:00:00.000Z"
    }
]

Example 

Request

curl --location --request POST 'https://vcc-eu9.8x8.com/api/tstats/campaigns/521/customers' \
--header 'Authorization: Basic *********************************' \
--header 'Content-Type: application/json' \
--data-raw '[
    {
        "customer-id": "10000160"
    }
]'

Response

 [
    {
        "customer-id": "10000160",
        "http-status": "200",
        "message": "Campaign customer added."
    }
]

Additional Information

Identifying the Contact Center CRM customer-id