Symptom
Callbacks offered to 8x8 Contact Center agents do not ring the agent's workplace phone. For example, when a Callback is offered to an agent, the 8x8 Agent Workspace displays the Start button but does not ring the Agent's workplace phone.
Applies To
- 8x8 Contact Center
- Outbound Phone Queue
- Callbacks
Workaround
This is a system limitation within 8x8 Contact Center. A possible workaround is to turn on Interaction Sound.
- Log in to the Agent Workspace.
- Select Menu > Profile.
- In the Personalization section, set a sound for the Interaction Sound.
- Click Save.
Cause
This is a limitation of the callback feature.