Objective
Change the length of time a call is presented to an 8x8 Contact Center agent before they are put on Break status and the call is presented to the next available agent.
Applies To
- 8x8 Contact Center
- Interation Offer Timeout
Procedure
- Log in to Configuration Manager for Contact Center as an administrator.
- Select Users.
- Select the agent for which you would like to make the change.
- Navigate to Properties.
- There will be a drop down box next to Interaction offer timeout. From this drop-down box you can change the length of time a call is offered to an agent.
- You can also manually enter a time in this box between 15-60 seconds.
- Click Save.