Edit Granularity in Analytics for Contact Center

Objective

Edit Granularity in Analytics for Contact Center.

Applies To

8x8 Contact Center
Custom Reports

Procedure

Select Custom Reports.
To the right of the relevant report, select Edit (three dots).
Select Granularity. This will open up the calendar and the Granularity where you can change from 15 min to 30 min, hour, or day.
After making the desired changes, select Save.