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Add Custom Metrics From Contact Center to Dashboards

Objective

Add custom metrics from Contact Center Analytics to dashboards

Applies To

  • Analytics for Contact Center

Procedure

Once you define a custom metric, add it to the desired dashboards.
  1. Go to Dashboards. Select to edit a desired dashboard.
  2. To embed a queue custom metric, select to edit the Queue Summary widget.
  3. In the edit mode, click Configure under Metrics, and search for Successful Calls (or scroll down to find and select to add).
  4. Save your changes.

Additional Information

To learn how to add custom metrics to Analytics for Contact Center, see Add Custom Metrics to Analytics for Contact Center.