Create Analytics for Contact Center Dashboard for Call Queue Summary

Updated: 06/24/2024

Create a dashboard to view call queue summary information, such as how many calls are waiting in the queue, or the average time of answering calls.

Log in to Analytics for Contact Center.
Go to the Dashboards Tab and select New.
Click
, and select to add a Queue Summary widget from the drop-down menu.
In the widget that opens on the right, enter the name of the widget.
Under View Metrics As, select to view the data in tabular or graphical format. The chart refreshes every five seconds.
Select the queues you supervise. Click
next to Queues, and click Configure to select from the drop-down list of queues, or search the list to add specific queues quickly.
Click Save. It saves the queue summary widget.

For more information on creating widgets, see Create a Dashboard Using Widgets.