8x8 Community

My Services Express Jitsi as a Service 8x8 Connect 8x8 Work for Web

Add Fax Capabilities to a User in 8x8 Admin Console

Objective

Adding the ability for a user to send and receive faxes through 8x8 Work applications (internat fax) or a fax machine (analog fax).

Applies To

  • Admin Console
  • X2 license or higher

Procedure

Internet Fax

  1. Log in to Admin Console.
  2. Navigate to Users.
  3. Click Edit (pencil icon) on the right side of the page.
  4. Scroll to the section labeled Fax notification settings and click to expand.
  5. Select a number to use in Fax Number.
  6. Set your notification settings.
    • Notification Email: The addresses which the user would like emails delivered to. Multiple emails can be chosen.
    • Notify me by email when I receive a fax: The notification type the user would like to receive when a fax is delivered to the user.
    • Notify me by email when I send a fax: The notification type the user would like to receive when a fax is sent form the user.
  7. Click Save.

Analog Fax

  1. Log in to Admin Console.
  2. Navigate to Users.
  3. Click Edit (pencil icon) on the right side of the page.
  4. Navigate to Voice Basic Settings.
  5. Under Device Model, select Analog Fax Device.
  6. Under ATA Terminal, select Add New Terminal.
  7. Select the device model and add a name.
  8. Click Add device.
  9. Enter the MAC address.
  10. Click Save.  Error When Adding a Number to a User’s Internet Fax