Objective
View the status of a number transfer request in Admin Console.
Applies To
- Admin Console
- Number Porting
Procedure
- Log in to 8x8 Admin Console.
- Click Phone Numbers.
- The status of the number will be visible in the Number Status column. However, it will only show numbers in the Pending or Failed state.
- Pending numbers will have the estimated completion date listed below their status, if N/A is displayed we are still waiting on a response from your former provider
- Failed numbers will be listed with a brief explanation of why the porting request failed.
- For a more comprehensive look at number transfer status, select Porting Status in the Filters menu on the left of your screen. Check the boxes to filter by the following options:
- Porting Complete - Successfully ported numbers
- Porting Failed - Unsuccessful number transfer attempts
- Porting Pending - Numbers in the process of being transferred
- Pre Porting - Numbers have been uploaded in bulk and flagged for porting but no port request has been filed.
Note: If your numbers are in Pre-Porting status, you need to either cancel the request and start over or continue submitting the port request via Admin Console.