Question
What countries can I call unlimited on different X Series licenses?
Applies To
- X Series
- Calling Countries
Answer
Plans include unlimited (subject to 8x8 fair-use policy) calls to standard-tariff landline and mobile numbers in each country, unless indicated otherwise.*
Calls to premium-rate, special services and out-of-zone numbers are metered and billed at the prevailing 8x8 rates. You can build your rate card here.
Unlimited unmetered calling applies to business telephony users (X1/X2/X3/X4) for the relevant calling zones. For contact center users (X6/X7/X8), there is a pooled fair-usage allowance of 4,000 total (inbound and outbound) call minutes per user per month. Additional minutes are billed at standard 8x8 rates. This excludes inbound calls from 8x8 toll-free numbers, as all such calls are metered at standard 8x8 toll-free termination rates.
+ X1 licenses for different zones cannot be mixed on the same system.
* Excludes mobile calling.
X1
Unlimited domestic calling within the country associated with the license (UK, Ireland, USA, Canada, Australia or New Zealand). This means that if you are a US-based customer with a UK phone number, your license includes unlimited domestic calling within the US, regardless of the country affiliated with the license.
X1 Nationwide
A single X1 license type designed to replace the old X1 licenses, available as of November 1, 2022. Unlimited domestic calling within the country associated with the license:
- United States
- Canada
- United Kingdom
- Ireland
- France
- Germany
- Netherlands
- Spain
- Australia
- New Zealand
X2
Unlimited calling within 14 Countries:
- Australia*
- Canada
- France*
- Germany*
- Ireland*
- Italy*
- Netherlands*
- New Zealand*
- Puerto Rico
- Spain*
- Sweden*
- Switzerland*
- United Kingdom
- United States
X3
Unlimited calling within 32 Countries:
- Australia
- Belgium
- Brazil*
- Canada
- China
- Denmark
- France
- Germany
- Guam
- Hong Kong
- Hungary
- Ireland
- Israel
- Italy*
- Luxembourg*
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Poland*
- Portugal*
- Puerto Rico
- Romania
- Slovakia
- South Korea
- Spain
- Sweden
- Switzerland*
- Taiwan*
- United Kingdom
- United States
X4, X5, X6, X7, & X8
Unlimited Calling within 48 Countries:
- Argentina*
- Australia
- Belgium
- Brazil*
- Canada
- Chile
- China
- Cyprus*
- Denmark
- Dominican Rep
- Finland
- France
- Germany
- Greece
- Guam
- Hong Kong
- Hungary
- India
- Indonesia
- Ireland
- Israel
- Italy*
- Japan*
- Luxembourg*
- Malaysia
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Peru
- Poland*
- Portugal*
- Puerto Rico
- Russia*
- Romania
- Singapore
- Slovakia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland*
- Taiwan*
- Thailand
- Turkey*
- United Kingdom
- United States