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Activate ATA Devices in 8x8 Admin Console

Objective

Activating an ATA device in Admin Console to use for 8x8 services. 

Applies To

  • Admin Console
  • ATA Devices

Procedure

Before You Begin!
You will need:
  • The device you’ll be activating.
  • The email with your login credentials.
  • A User Profile with a license assigned that will be associated with the device.
  • A phone number claimed or ported and assigned to the user.
If you have forgotten your password, you can reset it easily via the 8x8 Work for Desktop login page.
Only one physical phone can be activated per extension.
  1. Log in to Admin Console.
  2. Ensure that the device you wish to activate is added to the Devices List on your account by going to Devices > Add a Device Model and selecting your device from the drop-down.
  3. Click Users.
  4. To the right of the user to which you want to assign the device, select Edit (pencil icon).
  5. Select an available Admin Console Services license according to the plan you have purchased from 8x8. 
  6. Go to Voice Basic Settings.
  7. Enter or Suggest an extension.
  8. Select the device model type depending on your use case for the ATA.
    • Analog Fax Device - Used when connecting the device to a fax machine.
    • Analog Voice Device - Used when connecting the device to an analog phone.
    • Overhead Paging Device - Used when connecting the device to an overhead paging amplifier.
  9. Click Select the ATA terminal.
  10. Select Add new terminal and give it a unique name.
  11. Select Add Device.
  12. MAC Address: Enter your device's MAC Address.
  13. Select Save to confirm your changes. your device will be activated once the user is saved.
  14. Restart or connect your adapter and allow ~10 minutes for the device to download its configuration file.