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Enable Dial by Extension on an Auto Attendant in 8x8 Admin Console

Objective

Enable the option for callers to dial an extension at any point within an Auto Attendant.

Applies To

  • Admin Console
  • Auto Attendants

Procedure

The Auto Attendant must have at least one menu option configured in order for the Dial by Extension feature to work.
  1. Log in to Admin Console.
  2. Click Auto Attendants.
  3. Click Edit (pencil icon) to the right of the Auto Attendant that you wish to edit.
  4. Go to Call Handling Menus and select Edit Settings.
  5. Enable Allow callers to dial an extension at any point.
  6. Choose the Directory Scope.
    • All sites: this will allow the caller to dial any extension on the PBX.
    • This site: this will allow the caller to dial any extension on the site.
  7. Click Save.
  8. If needed, repeat steps 4-7 for each menu (After Hours, Holidays, Alternate).
  9. Click Save.