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Block Specific Callers from Reaching Auto Attendants, Call Queues, or Ring Groups

Updated: 08/30/2024

Objective

Prevent specific callers from reaching Ring Groups, Call Queues, and Auto Attendants by setting up a Call Forwarding rule in Admin Console.

Applies To

  • Call Fowarding Rules
  • Admin Console
  • Ring Groups
  • Auto Attendants
  • Call Queues

Procedure

The Call Forwarding rules listed here will require using a spare X Series license for filtering calls, and using the original DID of the service.
The Ring Group, Auto Attendant, and Call Queue services can be left without a DID if needed, given that the calls will be forwarded from the user to the service.
  1. Log in to Admin Console.
  2. Select Users.
  3. Create a new user.
  4. Add a license and assign an extension and the phone number that is used to call in to your Ring Groups, Call Queues, Auto Attendants, etc.
  5. Disable all Call Forwarding rules from the user.
  6. Add a new rule to block the callers.

    clipboard_ef3812f1e59959d9795a9d3e5e38c41a0.png
  7. Enter the phone numbers that you want to block.
    clipboard_e89c965db5d51d4cfd4dd28bbf82c42a3.png
  8. Select Save.
  9. Add a new rule that will forward the rest of the calls to the desired destination (a Ring Group, Call Queue, etc.).

    clipboard_e41257853e037d741fdb0a969f535bb83.png
  10. Ensure that the first rule you created comes before the second rule you created. Call Forwarding rules are applied in a top-down fashion.
  11. Select Save.
  12. Select Save again.