Objective
Configure the site and contact number options when completing user provisioning and attribute mappings.
Applies To
- Admin Console
- Microsoft Azure Active Directory (Azure AD)
- SSO
Procedure
User Provisioning Configuration Options
You can configure the site and contact number options when completing user provisioning.
Site
Each 8x8 user created through the 8x8 Azure AD app must be associated with a Site before they can be assigned an X Series license. To do this, you need to ensure that the Office (physicalDeliveryOfficeName) attribute contains the exact name of one of your Sites from Admin Console.
In the default installation, Site is set from the Office (physicalDeliveryOfficeName) attribute in AD, but you can change this in app mappings to suit your AD environment if required.
If your 8x8 installation has only one Site, you can opt to hard-code its name in the 8x8 application's attribute mappings using a “Constant” mapping type. This avoids the need to set the Office (physicalDeliveryOfficeName) attribute for each user.
A user's site cannot be modified once set.
If you change the name of any of your Sites in Admin Console, the synchronization of users is broken until their Office (physicalDeliveryOfficeName) attribute matches in AD.
Contact Numbers
In the default installation, the AD user’s Office phone (telephoneNumber) and Mobile phone (mobile) attributes are passed to 8x8 as contact numbers and will be displayed to other 8x8 users in the following places:
- Company directory of 8x8 Work for Desktop and 8x8 Work for Mobile
- Contact Center directory
- Switchboard Pro directory
Note: Contact numbers are not displayed in the directory of physical desk phones.
Additional Information
For more information on configuring 8x8 SSO with Microsoft Azure AD, see Azure AD: 8x8 Single Sign-On (SSO) and User Provisioning (SCIM) Configuration.