8x8 Community

My Services Express Jitsi as a Service 8x8 Connect 8x8 Work for Web

Create a Rerouting Plan for Contact Center in 8x8 Admin Console

Objective

Create a rerouting plan for 8x8 Contact Center using Admin Console.

Applies To

  • 8x8 Contact Center
  • Call rerouting

Procedure

  1. Log in to Admin Console.
  2. Click Channels & logins routing.
  3. Under Alternative Plan click Configure.
  4. Under Voice Channels, select the channels to reroute traffic from.
  5. Click Edit Routing Plans.
  6. Select Forward calls.
  7. Enter a phone number.
  8. Click Save.