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Troubleshooting Audio Issues in 8x8 Work Meetings

Symptom

Microphone or headset audio issues when using 8x8 Work for Desktop or 8x8 Meetings.

Applies To

  • 8x8 Meetings
  • 8x8 Work for Desktop

Resolution

Check that 8x8 Work for Desktop audio settings and meeting audio settings are the same.
  1. Log in to 8x8 Work for Desktop.
  2. Select Settings (Gear).
  3. Select Audio and video.
  4. Choose the source for Microphone and Speakers.
  5. Select Meetings.
  6. Join a Meeting.
  7. Select More Actions (three dots) > Settings.
  8. Check that Microphone and Audio output are the same source as the one in Work for Desktop. Adjust if needed.

Cause

This issue can occur when audio settings in 8x8 Work for Desktop are changed but not updated in the meeting settings. The same is true if meeting settings are adjusted and not updated in 8x8 Work for Desktop.