Download 8x8 Work for Desktop Beta

Updated: 01/28/2025

System Requirements

Operating System
- Windows 10 and newer
- MacOS 10.15 Catalina and newer
Hardware Requirements
- 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
- 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
- 16 GB of available hard disk space (32-bit) or 20 GB (64-bit)
Bandwidth
- Minimum 1.5 Mbps down/up (Cable modem, DSL, or better)

For a complete list of requirements, refer to the X Series Technical Requirements.

What's new in this release?

Version 8.20 published on 01/28/25.

The key features in 8x8 Work for Desktop v 8.20 are:

Voice, Messaging, and Core

Ability to summarize chat messages

You can now summarize conversations for the latest 24 hours, the last 3 days, or unread messages.
To choose an option, go to the desired conversation, click More Options > Summarize and select the desired time frame: the latest day, the last 3 days, or unread messages.
In addition, you can summarize the message starting from any selected message, including the selected one and everything that follows, by clicking More Options > Summarize from here. A new Chat Summarization panel opens and displays the summarized text.

Group texting with external and internal numbers (usage-based billing)

Usage based billing customers can now benefit from the Group texting feature.
Create a Group MMS with up to 10 external and internal numbers.
Go to Messages, and click New > Text Message. Enter the external and internal numbers and click Ok to create a Group MMS room containing all the specified numbers.
A Group MMS room can only include domestic external numbers from the US or Canada.
Whenever members are added or removed from the group, a new Group MMS room will be automatically created with the updated participants.

Various enhancements & fixes

Improved accessibility for screen readers in areas like Messaging, and General.

Windows Users

8x8 Work for Desktop v 7.7, and later, provides two packages for Windows. The two packages are fundamentally different, using different deployment and update mechanisms. We recommend reading the following carefully before using either of them.

EXE Version for Per-User Deployment

The .exe version is meant for users that have their own machines and can install upgrades on their own without their company controlling the updates they install.

What to Consider

EXE version will be installed to %LOCALAPPDATA%.
Automatic updates are downloaded and installed for the user. (In previous versions, users were prompted to install the update.)
No need for maintenance — Work for Desktop will keep itself up-to-date and secure.
Work for Desktop will check for updates every time the user signs in or once every 24 hours. Users can also check for updates manually. The updates are downloaded in the background without user intervention
If there is an update to be installed, Work for Desktop will apply the update automatically when the user signs into Work for Desktop. If the user has not installed an update three days after it was downloaded, they will see a Relaunch to Install banner. They can click the link and install the update.

Download and install 8x8 Work for Desktop for PC (EXE file).

MSI for Machine-Wide Installation

The Windows Installer file (MSI) package installs 8x8 Work for Desktop machine-wide to the Program Files folder. By installing in the Program Files folder, it can be used by multiple users on one computer.

This package is best for companies that want to control the version that their users receive.

What to Consider

Single installation on a machine that multiple users that use the computer can leverage.
IT Admins are required to keep 8x8 Work for Desktop up-to-date and secure.

Download and install 8x8 Work for Desktop for PC (MSI file).

macOS Users

By clicking to download above, you acknowledge and accept the 8x8 Terms of Use and (where applicable) the 8x8 Beta Services Terms of Use.