8x8 Community

My Services Express Jitsi as a Service 8x8 Connect 8x8 Work for Web

8x8 Work for Mobile App Is Not Ringing for iOS

Symptom

8x8 Work for Mobile app for iOS does not ring when the phone is on standby (or not in the active window).

Applies To

  • 8x8 Work for Mobile
  • iOS/iPhone

Resolution

Enable Sounds in the Notification Center.
  1. Tap Settings.
  2. Tap Notifications.
  3. Scroll down and tap 8x8 Work for Mobile.
  4. Ensure Allow Notifications is on (green).
  5. Ensure Sounds is on.

Cause

Sound is not enabled for 8x8 Work for Mobile in the Notifications options. This may also occur if you have switched your phone to Power Saving Mode, preventing the app from updating in the background.