Symptom
A new user is created with a new device a common issue and cannot make outbound calls, and in rare cases can only dial internally.
Applies To
- Admin Console
- Outbound Calls
Resolution
The numbering plan in Admin Console will need to be updated to your local preference.
- Log in to Admin Console.
- Scroll to Users section.
- Click Edit (pencil icon) for the User you want to edit.
- Scroll down to External calling permissions tab.
- By default, the Calling country is set to a North American Numbering Plan. Change this to your local number plan.
- Once this has been changed and saved, perform a few external calls to make sure you are able to dial out successfully.