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System Requirements

  • Operating System
    • Windows 10 and newer
    • MacOS 10.15 Catalina and newer
  • Hardware Requirements
    • 1.6 gigahertz (GHz) or faster 64-bit (x64) processor; 32-bit (x86) not recommended
    • 4 gigabytes (GB) RAM (64-bit) recommended; minimum 2 GB RAM
    • 20 GB of available hard-disk space (64-bit)
  • Bandwidth
    • Minimum 1.5 Mbps down/up or better (broadband wired or wireless)
    • For HD video meetings minimum 2 Mbps
For a complete list of requirements, refer to the X Series Technical Requirements.

What's new in this release?

Version 8.16 published on 9/04/24. The key features in 8x8 Work for Desktop v8.16 are:

Voice, Messaging, and Core

8x8 Engage Account Workspace - Salesforce deep integration (Beta)
  • You can seamlessly import Salesforce Contacts and select Salesforce List Views on Accounts that are important in your workflow.
  • Interactions with the engaged contacts are automatically logged in Salesforce.
  • Easily link team rooms to your accounts, to get communication and collaboration around your accounts, all in one place.
  • To enable Account Workspace, go to Settings > Sales & Account Workspace, toggle it on and follow the activation steps.
  • This can be disabled any time, from Settings with the same toggle.
Azure Virtual Desktop optimization (Beta)
  • A new optimization feature is now available in 8x8 Work for Web and Desktop in Beta. If you are interested in participating in our Beta program, please email workapps-team@8x8.com.
New call queues analytics (Beta)
  • New Call Queues API in Analytics for 8x8 Work for Desktop and Web is available in Beta. To enroll in our beta program for this new Public API click here. Please contact customer.labs@8x8.com with any questions or feebdack.
Video Elevation (Beta)
  • Parallel to your existing call, you can invite the external call party to a one-way video-only stream from them to you, by sending a video link via SMS, and get to see what your caller sees, aka "show me the problem" scenario.
  • During calls, there will be a "Video invite" button in your active call controls which starts the invite.
Enhanced app title bar
  • The app title bar now dynamically displays the name of each navigation area whenever product areas are switched, ensuring accessibility compliance.
Enhanced keypad capability
  • Users can now paste numbers into the keypad during an active call. This enhancement allows for quicker navigation through IVR menus.
Park for collegues in your PBX
  • In multi-PBX (Private Branch Exchange) setups, you can only park calls to a collegue from your own PBX directory.
Various enhancements & fixes
  • Improved accessibility for screen readers in areas like Calls, Call controls, and General.
  • You can now expedite the refresh of the entire contact directory with the new refresh button displayed in the Company Contacts section.
For more details on the latest features, see the user guide.

Windows Users

8x8 provides two Work for Desktop packages for Windows. The two packages are fundamentally different, using different deployment and update mechanisms. 8x8 strongly recommends employing the EXE installer, as it ensures that users are easily able to enjoy the latest fixes, features, and security enhancements available in Work for Desktop.

EXE Version for Per-User Deployment (Recommended)

The EXE version allows users to self-install and upgrade without the need for central management, providing the best and most seamless user experience.

What to Consider

  • EXE version will be installed to %LOCALAPPDATA%.
  • Automatic updates are downloaded and installed for the user. (In previous versions, users were prompted to install the update.)
  • No need for maintenance — Work for Desktop will keep itself up-to-date and secure.
  • Work for Desktop will check for updates every time the user signs in or once every 24 hours. Users can also check for updates manually. The updates are downloaded in the background without user intervention.
  • If there is an update to be installed, Work for Desktop will apply the update automatically when the user signs into Work for Desktop. If the user has not installed an update three days after it was downloaded, they will see a Relaunch to Install banner. They can click the link and install the update.
Download and install 8x8 Work for Desktop for PC (EXE file).

MSI for Machine-Wide Installation (Only If Needed)

For companies that must strictly control software installs and updates, the Windows Installer file (MSI) package installs Work for Desktop machine-wide to the Program Files folder. By installing in the Program Files folder, it can be used by multiple users on one computer. See Manage 8x8 Work for Desktop Updates and Installations.

What to Consider

  • Single installation on a machine that multiple users that use the computer can leverage.
  • IT Admins are required to manually keep Work for Desktop up-to-date and secure.
Download and install 8x8 Work for Desktop for PC (MSI file).

macOS Users

Note: The Work for Desktop macOS app auto-update mechanism works only for users with admin privileges. Non-admin users will need to manually update Work for Desktop.

General Troubleshooting

Previous Versions of Work for Desktop

If for some reason you are unable to use the latest version of Work for Desktop, you can download the previous GA release here.

Documentation

By clicking the links to download above, you acknowledge and accept the 8x8 Terms of Use.