8x8 Community

My Services Express Jitsi as a Service 8x8 Connect 8x8 Work for Web

Log In or Out of Call Queues in 8x8 Work for Desktop

Objective

Log in or out of call queues in 8x8 Work for Desktop.

Applies To

  • 8x8 Work for Desktop
  • Call Queues

Procedure

Logging into a Call Queue

  1. Click the Call Queue Icon next to the search bar. This will only show if the user has the ability to log in and out of queues, it will also be grey when logged into no call queues.
  2. Click Log in.

Logging out of a Call Queue

  1. Click the Call Queue icon. When the user is already logged into a call queue the icon will have changed color to orange.
  2. Click on the logout next to the queue you want to log out of.

Additional Information

It is best practice to log in and out of a call queue and not use Do Not Disturb DND as this can cause callers to be in the queue longer than needed, especially if you are using the desk phone to go into DND.