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No Audio When Making a Call in 8x8 Work for Desktop

Symptom

When trying to make a call from 8x8 Work for Desktop, no audio is heard and no ring is heard when making an outbound call.

Applies To

  • 8x8 Work for Desktop
  • macOS
  • Windows

Resolution

macOS

  1. Open System Preferences. 
  2. Click Security & Privacy.
  3. Click Microphone.
  4. Make sure that 8x8 Work for Desktop is checked.

Windows 11

  1. Go to Start > Settings > Privacy & Security.
  2. Scroll down to the App permissions section.
  3. Select Microphone.
  4. Allow microphone access for 8x8 Work for Desktop.

Windows 10

  1. Go to Start > Settings > Privacy > Microphone.
  2. Allow microphone access for 8x8 Work for Desktop.

Windows 8.1

  1. Go to Charms > Settings > Change PC Settings.
  2. Select Privacy from the left menu.
  3. Select Microphone.
  4. Enable access for 8x8 Work for Desktop.

Cause

8x8 Work for Desktop does not have microphone permissions.