Question
Are there any reporting options for SMS activity in Analytics for 8x8 Work?
Applies To
- Analytics for 8x8 Work
- SMS
Answer
Currently, reporting options in Analytics for 8x8 Work are limited to call activity and endpoint availalbility.
Additional Information
Archives of IM/SMS messages can be generated through Audit Management in Admin Console by users with sufficient privileges. For more information, see Audit User Conversations in 8x8 Admin Console.