8x8 Community

My Services Express Jitsi as a Service 8x8 Connect 8x8 Work for Web

How to Provision a Grandstream ATA for Fuze

Objective

Provision your Grandstream ATA for Fuze services.
Capture1.JPG

Applies To

  • HT801
  • HT802
  • HT814

Procedure

Locate the IP Address After Connecting to Your Network via the Internet Port

  1. Connect an Ethernet cable to the internet port on the Grandstream device and connect it to your network.
  2. Connect an analog phone to the phone port 1, dial *** and the phone will prompt “Enter a Menu Option”
  3. Dial 02 to read out the current IP
Note: You can also use a network IP scanner tool to look for the Mac Address and IP. The Manufacturer name will be Grandstream Networks, Inc.

Manually Provision the Grandstream ATA into Production

  1. In a web browser on a computer on the same network as the phone, browse to the device's IP address.
  2. Log in using the default credentials.
    • Username: admin
    • Password: admin
  3. After you have logged into the web GUI, choose Advanced Settings from the top menu.
    Capture2EDIT.png
  4. Scroll down on this page to the option for the Config Server Path and replace the line with: x.fuze.com/grandstream
    Grandstream capture3edit Final.jpg
  5. Scroll down to the bottom of the page and click Apply.
  6. Scroll down once more to the bottom and click Reboot.
  7. Allow several minutes for the device to reboot and connect to the Fuze servers. When rebooting is complete, continue on to activate your Grandstream ATA.

Factory Reset

If the unit needs to be reset because you can not access the portal:
  1. Unplug the Ethernet cable.
  2. Locate the Reset hole on the back panel of your HT8XX.
  3. Insert a pin in this hole, and press down for about 7 seconds.
  4. Take out the pin and the unit will restart, with all settings restored to factory defaults.

Additional Information 

On-demand call recording is not available for Grandstream devices.
WAN (Internet LED) Connects the ATA to your router, switch, or modem using an Ethernet RJ45 network cable. This indicates a network connection, but not access to the internet.
The ATA phone ports can register without a phone being connected.
To test if the ATA is recognizing a phone is connected, take the phone off the hook (lift receive/press call button). If the port light that the phone is connected to starts to flash, then the ATA sees the phone. If this doesn't happen, then try another handset.
If no phone is available or the phone not connecting, ensure the PC/laptop is connected to the same network, open CMD, and run arp -a. This will show the devices on the network, their Mac addresses, and the IP's given to them.