Objective
Placing a call with the Fuze softphone.
Applies To
- Fuze Desktop
- Fuze Web
- Fuze Mobile
Procedure
There are several ways to call someone using Fuze:
- Call someone from the search screen
- Call from a chat conversation
- Call from the settings menu in your recent or favorites list
- Call someone from their profile
- Use the dial pad
- Using keyboard commands (opens in a new browser tab)
You can set a preferred device that Fuze will use when you place calls using Fuze apps. For additional information, refer to Choosing a Preferred Device for Fuze Calls.
To place an international call using the dial pad, enter the exit code (international dialing code), the country code, and then the complete phone number. A preceding digit or country code is not required for domestic calls.
Calling from the Search Screen
- Click in the Search field in the Fuze toolbar.The Search screen is displayed.
- Type the contact's name, phone number, or extension of the contact want to call.
- Point your cursor to the correct contact row in the search results, and click Call to place a call to that contact.
Calling from a Chat Conversation
When you're currently in a chat conversation with a contact, click the Call button at the top of your conversation.
If you have multiple numbers stored for the contact, you can select the number to call from the drop-down list that is displayed after you click the Call button.
Calling from the Recent or Favorites List
In your Recent or Favorites contacts list, navigate to the conversation with the contact that you want to call.
- Point your mouse to the name or number in the list.
- Click the ellipsis button to open the Setting menu.
- Click Call.
If you have multiple numbers stored for the contact, you can select the number to call from the drop-down list that is displayed after you click the Call button.
Calling from the Contact Profile
If you are viewing a contact's profile and you want to call them, click the number that you want to call in the Call section of their profile.
Calling from Call Menu Using the Dial Pad
- Click Call on the Fuze toolbar. The Call menu is displayed.
- Using the dial pad, enter the phone number.
- Click Call.
Additional Information
Looking for information on merging calls? Refer to Merging a Call with Fuze.