Receiving calls with Fuze.

Whether you are currently communicating with someone in Fuze or you are using other applications on your computer, Fuze always notifies you when you receive a call. For details about call notifications, refer to Using Notification Settings in Fuze Desktop.

If you are experiencing issues receiving calls, ensure your audio and network settings are configured properly. Refer to Fuze Checkup for information on testing your Fuze setup.

When you receive an incoming call, you can answer, decline, view the caller’s profile, or send them a chat message using the following buttons that are available:

See Contact Center Call Queues in Fuze Desktop for details about transfer actions that are available if you are part of a call queue.

If you receive a call when Fuze Desktop is not in focus (running in the background of other applications), a Fuze Calls pop-up window is displayed.