Objective

Applies To

• Fuze
• Calls

Procedure

Choosing Your Preferred Device

1. Open the Profile menu and click Settings.
   
   
   
2. Click Calls.
   
   
   
3. Under Place my calls using, select one of the following:
   1. Fuze Desktop (this app) or Fuze Web (this app).
      • For Fuze Desktop, calls are placed directly from the Fuze app or browser.
      • For Fuze Web, calls are placed directly from the internet connection.
   2. My preferred phone
      Depending on your Fuze service, you can configure Fuze to use one or more of the following as your preferred device:
      • Fuze Desktop - Calls are placed directly from your Fuze app using VoIP technology.
      • Fuze Web - Calls are placed directly from Fuze using VoIP technology.
      • Fuze Mobile  - Calls are placed from Fuze Mobile using VoIP technology (if connected to WiFi), or your mobile device’s data plan (if allowed, and if not connected to WiFi).
        When you place a call with Fuze Mobile, your Fuze Mobile application rings. When you answer, Fuze calls the number you clicked.
      • Desk Phone  - Calls are placed using your desk phone or physical device line using the phone number provided by your IT administrator.
        When you place a call with a physical device line, your device rings. When you answer, Fuze calls the number you clicked.
      • Other phone number - Calls are placed using a different phone number that you enter.
        When you use this option, Fuze sends an inbound call to the number you entered. When you answer, Fuze calls the number you clicked.

Additional Information