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If you hear the message "The Activation Server is Busy" when trying to activate your desk phone, restart the activation process to fix the issue. Learn more.
To manually provision your Yealink phone using the phone's web GUI, press OK on the phone and then scroll down to select More. Learn full steps here.
To manually provision your Yealink phone using the phone's web GUI, press OK on the phone and then scroll down to select More. Learn full steps here.
You can pair a Yealink W52P DECT handset with a base station by following the LCD screen prompts. Learn how to pair the handset here.
When you try to dial in the Yealink device, it may result in an error message if you do not enter the numbers in a timely manner. Learn how to resolve it here.
You can reset the Yealink DECT Base Station to the Factory Defaults by using Agent Workspace or through the physical base. Learn more here.
To manually provision a Yealink T23P or T46G phone, go to the advanced settings on your phone and select factory reset. Learn more about provisioning here.
There are several ways to view missed calls, depending on if you have a Cisco, Yealink, or Poly desktop phone. Learn how to view missed calls here.
Does Yealink SIP-T23P or SIP-T23G phone LCD display say Network Unavailable? It could be due to cabling or equipment issues. Learn how to resolve the issue here.
To set a Static IP and DNS on Yealink desk phones via the web GUI, begin by finding out the IP Address by going to the desk phone's Menu. Learn more here.
Does your Yealink phone LCD display the message No Service? If your phone is unable to register a SIP account, this could happen. Learn how to resolve the issue here.
When your Your Yealink SIP-T23P or SIP-T23G phone display shows an incorrect time or date, you need to configure the SNTP settings . Learn more here.
If you are unable to enter a provisioning URL on the phone tab's upgrade section because the page is blank, you must change the URL. Learn more here.
LDAP Access Inconsistent shows on Yealink T46X phones for EU or AUS users.
To park a call on Yealink W52P DECT Phone, select the Ext. Call softkey while on an active call. Learn more here.
You will first need to pair the replacement handset to the base in order to enable Embedded Web for Web Administration Interface access. Learn more here.
You must hold down the Wi-Fi button on the base unit's side until the LED light blinks red to pair or unpair your Panasonic DECT Phone. Learn more here.
Learn how to set up your Spectralink IP-DECT 400 phone in Admin Console for use with 8x8 services. For troubleshooting hardware, firmware, handset pairing, or other issues, you will need to contact an accredited Spectralink Professional Services provider.
To connect and pair your Poly RealPresence Trio 8800 and Trio Visual+ phone, connect the Logitech Webcam C930e to the Trio Visual+. Learn more here.
Learn how to set up 8x8 Spaces for your organization.
You can pair Panasonic KX-TPA60 or KX-UDT131 handsets by confirming the display of the right Register Unit. Learn the step-by-process here.
The External IVR API is an HTTP API for tenants to integrate with an IVR system. It is embedded in the 8x8 Contact Center IVR server. Learn more here.
To pair a Panasonic KX-A406 to a Panasonic KX-TGP600 base unit, enable the Repeater Mode in the registered handset. Learn more here.
To unpair a Panasonic handset to pair with a new base, first, confirm the handset is displaying 'No Service'. Learn the step-by-step process here.
You must edit the primary Settings in your Poly VVX 600 device to enable the Bluetooth function. Learn more here.
If your Panasonic KX-TGP600 DECT phone is receiving Error 003: Not Registered, it may be due to a bad configuration. Read here for more information.
Web Callback API allows tenants to embed a button on their website that would allow visitors to request a call back from the application. Learn more here.
To find all the possible Volume adjustment locations when using Poly Headsets, identify which headset paired to the base and refer the guide. Learn more.
To provision a third-party phone for 8x8 service, begin by checking your device for a valid, factory-issued device certificate. Learn full steps here.
To factory reset your Panasonic KX-TGP600 Dect Phone, enter the MAC password or MAC ID and complete the reset process on your device. Learn more here.
Recommended firmware versions for phones, ATA adapters, and other compatible devices.
All the phones must belong to be supported models on the compatible firmware. They must also have valid factory-installed device certificates. Learn more here.
Need the administrator password for your desk phone or adapter? Learn more about default passwords or how to find the activation code in Admin Console.
8x8 Contact Center has out of the box integrations with leading on-demand CRM services, such as Salesforce and Zendesk. Learn about these APIs here.
Learn about Analytics for 8x8 Contact Center reports and how to read the various sections.
Learn more about 8x8 Engage, a product solution designed to match the specific contact center needs of some Fuze customers who are migrating to 8x8.
Adjusting local SIP ports is done when disabling Strict Register on a Fortigate router to fix NAT configuration issues. Read more on adjusting local SIP ports.
To activate an Obihai ATA adapter (OBi300 OBi508) in Admin Console, connect your device using the ports on the back panel. Learn more here.
This document outlines the network best practices and service requirements essential for successful 8x8 and Fuze implementations, ensuring optimal performance, reliability, and quality of service for Unified Communications (UC) services.
Phones should have compatible firmware and a valid factory-installed device certificate. Click here to access the provisioning guides by manufacture.
You can activate your desk phone in 8x8 Admin Console by plugging it to an Ethernet connection and following the onscreen prompts. Learn more here.
Speaker and microphone problems can occur with 8x8 Work for Desktop while communicating or listening to voicemails. Learn how to resolve this issue here.
As a user, you can activate a VoIP desk phone by logging in to 8x8 Manager Express as the system administrator. Learn the step-by-step process here.
8x8 Contact Center Click-To-Dial API is a HTTP API that allows logged-in agents to perform outbound calls by launching external URLs. Learn more here.
Poly, Cisco, Panasonic, Yealink, Obihai, etc., have certain models of handsets that are compatible with Admin Console.
The date and time displayed on the desk phone will flash if the SNTP time server address isn't set right or DNS settings aren't configured properly. Learn more.
Before activating the Network Utility Tool, first you need to obtain an activation key, then you need to disconnect any active VPN connection.
Selecting Call Using Desk Phone option in 8x8 Work for Desktop will route incoming and outgoing calls through your physical phone. Learn more here.
If a user has an extension assigned in Admin Console, you can resend the Welcome Email by selecting More Options to the right of the affected user. Learn the step-by-step process here.
When your 8x8 extension and user profile were created, you would have received your 8x8 Work username and password via a welcome email. Learn more.
If a Line Unregistered error displays on Poly phones, it could be due to Geo-Routing or TCP connection issues. Learn how to resolve the error here.
You can check the compatibility of the devices by validating the factory-installed device certificate of any third-party device. Learn more here.
To set up a Call Park Extension, you need to add a Call Park Extension and assign the Call Park Extension to a BLF key on the phone. Learn more here.
Do you need to know how 8x8 Hot Desk works, which password is used to log in and out of Hot Desk or other questions about Hot Desk? Read the Hot Desk FAQs here.
You can easily create a Support case through the 8x8 Support portal by clicking the Get Support button in the upper right corner. Learn more here.
To use the 8x8 Network Utility tool, obtain a Network Utility Key from our chatbot. Learn more about the requirements for using the tool here.
A device certificate is a unique identifier used to authenticate phones and other devices. It's crucial for security against IP attacks. Learn more here.
To provision a Cisco 3PCC 7821, 8841, or 8861 Phone for 8x8 service, you must ensure the phone is connected to your network. Learn more here.
This guide will show you how to configure your Cisco SPA IP phone. The guide applies to Cisco IP SPA303, SPA504G and SPA525G2 phones. Learn more here.
See here for a list of manufacturers of headsets to review for use with your 8x8 phone.
Learn how to integrate an Algo Video Intercom with 8x8 services.
Different firmware versions will interact with hosted VoIP services differently. Find the list of devices that have issues with hosted VoIP services here.
The network utility tool simulates phone calls to data centers and gives specific measurements of network performance. Download the tool here.
Learn more about Account Settings and User Settings for migrated services from the Admin Console Administrator Guide for Migrated Services here.
Power Keys allows you to handle multiple calls at the same time and monitor other users' availability. Learn how to configure Power Keys from the guide here.
Find out all the technical requirements for X Series, including network requirements, considerations, and recommendations.
When setting up the Voice for Teams setup process works, occasionally some issues may occur (generally as a result of Microsoft not completing backend processes) which could prevent Voice for Teams users from seeing their Teams dial pad, or prevent them from making or receiving calls in Teams.
Porting a telephone number to 8x8 will always require a request to be sent to the current service provider for approval. This request can only be sent once the correct porting documentation has been provided to 8x8. Each country will require different paperwork to be completed; most will require a Letter of Authority or LOA, and some countries will require additional documentation.
Look here for information on how to set up and use your 8x8 Contact Center Global service, including user guides, reference manuals, and more.
8x8 offers API methods that allow you to send SMS Engage programmatically. In this tutorial, we will cover how to send a single SMS Engage: Send SMS Engage survey and multiple SMS Engage: Send SMS Engage surveys as batch in one command.
To configure Microsoft Azure SAML 2.0 SSO for Admin Console, begin by adding 8x8 8x8 Work from the gallery to your list of SaaS apps. Learn more.