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Email notifications are sent when you have unread messages for at least two hours in a room you are following. Learn more about these notifications from 8x8 Work here.
Download the Outlook plugin for 8x8 Work and access productivity features such as ease of use, integration with 8x8 Video Meetings and more.
Download and install the 8x8 Spaces application for your device.
8x8 Work for Outlook Click to Call plugin allows you to click phone numbers in Outlook to call your contacts using 8x8 Work Desktop. Learn more.
You can find the plug-in in the Freshworks Marketplace.
In 8x8 Work for Desktop, you can select a virtual background before or during an 8x8 Meeting. Choose from blur, half blur, or image options.
To add a custom avatar to an 8x8 Work chat room, select the room in 8x8 Work and upload the image from your device.
You can hide or unhide a chat message in 8x8 Work for Desktop by selecting the messages icon and selecting Hide Conversation. Learn more here.
You can share audio from a Chrome or Microsoft Edge tab while in an 8x8 Meeting on 8x8 Work for Web or in 8x8 Work for Desktop on Windows.
Learn how to launch an 8x8 Meeting, invite participants, and more using 8x8 Work for Desktop here.
To stream 8x8 Meetings content, set up the YouTube channel, then add your stream key in your 8x8 meeting. Learn more here.
Add a custom logo to your 8x8 Meetings. Log in to the Application Panel, select Meetings, then Branding.
You can set a passcode for an 8x8 Meeting from within a meeting or through 8x8 Work for Desktop settings. Learn full steps here.
Are you experiencing audio issues in 8x8 Work Meetings? Check that your audio settings are configured properly. Learn full steps here.
Learn how to install and use all the features in 8x8 Work Meetings for Google Calendar plug-in from the detailed list of steps given here.
During a Fuze Desktop meeting, you can share your screen or share an app. Click Share and select the source you would like to share.
8x8 Work Meetings add-in for Microsoft Office 365 is an integration to create virtual meetings directly from your Office 365 tools. Learn more here.
You can move a conversation from a confusing email thread to the company-wide collaboration chat rooms through Team Messaging. Learn more here.
8x8 Recording API is a set of URLs that identify and request data recordings from the database. Learn how to get an authentication token from here.
To join and create meetings with 8x8 Spaces, check the meetings scheduled in your space, then tap to Join Now next to your meeting. Learn more.
To learn the answers to frequently asked questions about Microsoft Outlook and Skype for Business integration, click here for the FAQ list.
This document outlines the network best practices and service requirements essential for successful 8x8 and Fuze implementations, ensuring optimal performance, reliability, and quality of service for Unified Communications (UC) services.
The maximum number of active participants in a single 8x8 meeting is 500. However, you can add more viewers by live streaming to YouTube. Learn more here.
These 88 Second quick reference guides give an overview of the key functionality for each 8x8 product. They have been designed to supplement existing training content.
Learn how to set up 8x8 Spaces for your organization.
8x8 Work for Web is a web browser version of 8x8 Work Desktop software. Learn more about when 8x8 Work for Web is recommended and how to use it.
If you are on a call with another Fuze user in your organization, you can share your screen at any time during the call. Using screen share allows you to enrich your calls without needing to switch to a meeting.
You can download an official document that contains the references to the sub-processors used by 8x8. Learn more here.
If you are having trouble sharing your screen in Fuze Desktop on macOS Catalina or later, ensure you have the proper screen sharing permissions set.
Find out all the technical requirements for X Series, including network requirements, considerations, and recommendations.
The Bria 5.0 softphone has been End-of-Life (EOL) since 2021 and is no longer supported (i.e., not certified for use with Windows 11 or macOSs 12 Monterey and above). The developers of Bria (Alianza, formerly Counter Path), have stopped selling licenses for Bria 5.0. Based on these facts, 8x8 is discontinued resale and support of Bria 5.0. The recommended alternative is 8x8 Work for Desktop.
Learn how to understand and manage alerts in Fuze Contact Center.
8x8 Work Integrations and Plugins are pieces of software that provide many extra phone-related functionalities. Learn more here.
You can update billing information in the Support Portal by registering a new credit card with the updated information. Learn more here.
Learn about Analytics for 8x8 Contact Center reports and how to read the various sections.
You must configure user profiles of 8x8 Contact Center Agents to use 8x8 Work as a softphone. Learn more here.
To connect and pair your Poly RealPresence Trio 8800 and Trio Visual+ phone, connect the Logitech Webcam C930e to the Trio Visual+. Learn more here.
If a Line Unregistered error displays on Poly phones, it could be due to Geo-Routing or TCP connection issues. Learn how to resolve the error here.
To view, change, or reset your voicemail password, go to Admin Console, Work for Desktop, or Work for Web, or use your mobile or desk phone. Learn about your voicemail password here.
To edit your Ring Group voicemail password in Admin Console go to Voicemail Settings and click Reset Password. Learn more here.
To connect Poly VVX Sidecar, connect the base stand to your Sidecar at the same angle as your phone’s stand. Learn more here.
To download call recordings in 8x8 Work for Desktop, navigate to Call Recordings and click More Options and select Download. Learn more here.
Find here the document that outlines the requirements for interoperability with the 8x8 SIP trunking interface and services. The document is available for download here.
The Quality Management and Speech Analytics (QM/SA) application offers support for 8x8 Work users in addition to 8x8 Contact Center. Quality Management and Speech Analytics add-ons for 8x8 Work are compatible with all X series licenses.
From the Application Panel, click on the User Profile menu (top-right) and choose Application Password MFA. Read more here.
To configure an 8x8 Contact Center Agent user profile, log in to Configuration Manager for Contact Center. Learn more here.
To process a Data Deletion request, send a completed Data Deletion Request Form to the Support team via your Support case. Download the form here.
Learn how to integrate an Algo Video Intercom with 8x8 services.
8x8 Work customers using Unlimited or Global extensions can communicate via SMS over any 8x8 Work platform. Learn about frequently asked questions here.
8x8 users can view their billing online in the Support Portal. To update the credit card, click My 8x8 in the Application panel. Learn more.
There are three ways in which you can initiate a call from Microsoft Outlook using Outlook Click to Call Plugin. Learn how to use the plugin here.
Look here for information on how to set up and use your 8x8 Contact Center Global service, including user guides, reference manuals, and more.
The recommended minimum requirements to run 8x8 Spaces include TV, camera, etc. Find the full list of requirements to run 8x8 Spaces here.
Upgrading Billing Frequency from Annual to Monthly
The 8x8 Contact Center statistics reporting API is composed of a set of URIs that identify and request statistical data from the Historical Reporting database. Learn more here.
8x8 offers API methods that allow you to send SMS Engage programmatically. In this tutorial, we will cover how to send a single SMS Engage: Send SMS Engage survey and multiple SMS Engage: Send SMS Engage surveys as batch in one command.
Your voicemail cannot be configured in 8x8 Work Mobile app settings, you must change your settings through the audio menu. Learn more here.
If you receive an error that says your audio or video devices were not found when using 8x8 Work, you may need to reinstall your device drivers.
In order to ensure continuous improvement of 8x8's Work for Desktop application, older versions are retired as per EOL policy. Learn why it matters here.
You can create or change your voicemail greeting from your desk phone. Learn more from the guide here.
Call Queue group voicemail options can be accessed by dialing in from within your 8x8 phone network and entering the Call Queue's voicemail password. Learn more.
You can access your voicemail from your own extension or another in-network extension. Learn about accessing your voicemail, recording a greeting, and more here.
Configuration Manager for Contact Center administrators can use any secure FTP client to download recorded calls of agents from the tenant. Learn more here.
To set up voicemail in 8x8 Admin Console, after setting up the initial voicemail password, navigate to Voicemail settings to make changes. Learn more here.
When offboarding users from Admin Console, figure out what happens to their voicemail, phone number and data before deactivating the account. Learn more here.
X Series licenses have time-based storage limits and hot/cold storage policies. Learn more about the limits for each license type.
Web Callback API allows tenants to embed a button on their website that would allow visitors to request a call back from the application. Learn more here.
The 8x8 Phone App for Microsoft Teams enables Teams users to place and receive public switched telephone network (PSTN) calls from within Microsoft Teams without additional licensing requirements or software.
Generate Post Call Survey results "detailed-reports-survey" report using the 8x8 Contact Center Historical Analytics Detailed Report API.
Porting a telephone number to 8x8 will always require a request to be sent to the current service provider for approval. This request can only be sent once the correct porting documentation has been provided to 8x8. Each country will require different paperwork to be completed; most will require a Letter of Authority or LOA, and some countries will require additional documentation.
When you try to login on a Windows computer, you may receive a “Cannot establish connection server…” error message. Learn how to resolve here.
To schedule a call log report, log in to Admin Console and click the arrow next to User Profile. Learn more here.
You can reset your Poly phone to its factory default settings by going to Administration Settings from the Home key. Learn more from the steps given here.
This process covers the steps needed to contact our teams for any payment inquiries for our Invoice or ACH customers.
Unable to access Billing tabs to view billing statements or update payment method? Create a case with 8x8 Technical support. Learn more here.
To run call log reports in 8x8 Admin Console, click the arrow next to the User Profile icon in the top right corner of the page. Learn more.
To use a phone number as the Caller ID, navigate to Use as shared caller ID from Admin Console and enter the phone number. Learn more here.
Some Poly phones let you create a custom background image on your phone display. Learn how to set a custom background image here.
To assign user services and extensions to an individual profile in 8x8 Admin Console, select a service license for the user. Learn more here.
To place a self-service order in the support portal, go to My 8x8 in your 8x8 Application Panel. Click here for full steps and how to upgrade existing services.
You can initiate three types of call transfers, namely Warm Transfer, Blind Transfer or Transfer to the Voicemail using a Poly Handset. Learn more here.
8x8 Work lets you flip calls, or move your conversation to your desk phone or 8x8 Work for Desktop application. Learn how to call flip here.
The Service Level Agreement (SLA) of a queue defines the target performance metrics of the queue. Learn how to define Inbound Phone Queue SLA from the guide here.
If you are unable to change your password as an agent using 8x8 Contact Center, contact your IT department or system administrator. Learn more.
Rebooting and resetting your phone restores the device to its default state and erases all personalized settings and configurations. Learn more here.
To use the 8x8 Network Utility tool, obtain a Network Utility Key from our chatbot. Learn more about the requirements for using the tool here.
PingPlotter is a third-party application that gives you additional information on network connectivity. Read more for a step-by-step guide on how to use PingPlotter.
Faxing has known limitations when implemented as a Fax over IP service. These limitations are technology-based and industry-wide. Learn more here.
For quick testing with the audio issues, download WinMTR and for longer-term testing for intermittent issues, download PingPlotter. Learn more.
To manually provision your Yealink phone using the phone's web GUI, press OK on the phone and then scroll down to select More. Learn full steps here.
Learn more about Account Settings and User Settings for migrated services from the Admin Console Administrator Guide for Migrated Services here.
The External IVR API is an HTTP API for tenants to integrate with an IVR system. It is embedded in the 8x8 Contact Center IVR server. Learn more here.
This article shows how to factory reset and provision OBi300 and OBi508 ATA adapters to work with 8x8 service.
Network Utility Results have ten categories, such as DNS Testing, Ping Test, NAT, Outbound Connectivity, and others. Learn more here in detail.
To create a repeating message loop in the IVR Script, log in to Configuration Manager for Contact Center and select Scripts. Learn more.
Answer Machine Detection service can identify calls answered by voicemail and allocate the calls answered by people to the available agents. Learn more here.
Account suspended due to late payment? Log in to the My 8x8 Support portal to make a payment. Learn more here.
Want to add Licenses to your 8x8 Express Account? Log into 8x8 Express Manager and click on Billing Information. Learn more from the step-by-step guide here.
8x8 Contact Center has out of the box integrations with leading on-demand CRM services, such as Salesforce and Zendesk. Learn about these APIs here.
Check out our best practices for implementing or troubleshooting your voice, video, and contact center services!
The Q&As on call quality will provide in-depth insights and help you to interpret call quality reports in Analytics for 8x8 Work. Learn more here.
To reactivate suspended 8x8 services, you will need to update your account information with a valid credit card number. Learn more.
Does 8x8 Work for NetSuite integration show the error: NetSuite authorization token is no longer valid? Learn how to resolve the issue here.
To configure Google Single Sign On, log into Admin Console as an admin, go to Single Sign On and select SAML or Google. Find the full list of steps here.
You must log in to 8x8 Work Analytics and click the Header Menu to schedule an email report. Learn the step-by-process here.
You can clear your browser caches and cookies by pressing the Ctrl+Shift+Del keys together. You must not uncheck Website Files. Learn more here.
To add missing words from the dictionary to Speech Analytics, log into Speech Analytics and add a new Topic or Topic Category. Learn more from the steps here.
You can enable wireless connectivity for your USB-enabled VVX phone by using the Poly Wi-Fi wireless network adapter. Learn the step-by-step process here.
You can activate your desk phone in 8x8 Admin Console by plugging it to an Ethernet connection and following the onscreen prompts. Learn more here.
To setup Obhai off-hook auto-dial, connect your device with power, internet and phone port on the back of the device. Find the full list of steps here.
The 8x8 Customer Portal (My 8x8) is your personalized space to ask questions, connect with 8x8 Support, manage cases and billing, and even shop for new phones and service. Learn more here.
A factory-installed device certificate is required to provision an AudioCodes ATA adapter or to recover it after a factory reset. Learn more here.
To configure Okta SAML 2.0 SSO for 8x8 Admin Console, open the Okta Admin portal and select Applications. Learn more here.
8x8 Contact Center Click-To-Dial API is a HTTP API that allows logged-in agents to perform outbound calls by launching external URLs. Learn more here.
To set up cost centers for sites as an Editions or X Series account admin log into the 8x8 Application Panel and go to the Billing Tab. Learn more here.
Users with a pending Chrome update who attempt to share screens in 8x8 Work for Web on Chrome on MacOS, see that their screen sharing breaks or stops working.
The date and time displayed on the desk phone will flash if the SNTP time server address isn't set right or DNS settings aren't configured properly. Learn more.
Learn how to prepare your network and agent workstations to operate with your 8x8 Quality Management and 8x8 Speech Analytics application from the guide here.
When attempting to launch the 8x8 Work for HubSpot integration, you receive the following message. This message may appear even though there is currently no 8x8 integration communication panel open.
In July 2023, Multi-Factor Authentication was rolled our gradually for all Admin Console administrators. This change only impacts users who use 8x8 Authentication to access their 8x8 services.
To configure Microsoft Azure SAML 2.0 SSO for Admin Console, begin by adding 8x8 8x8 Work from the gallery to your list of SaaS apps. Learn more.
Are you trying to install 8x8 Contact Center for Microsoft Dynamics? Ensure you have admin access to Microsoft Dynamics. Learn more here.
Learn how to set up your Spectralink IP-DECT 400 phone in Admin Console for use with 8x8 services. For troubleshooting hardware, firmware, handset pairing, or other issues, you will need to contact an accredited Spectralink Professional Services provider.
Streaming API is a set of functionalities to allow 8x8 Contact Center tenants to receive information about Agent status, Interaction updates, etc. Learn more.