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You can hide or unhide a chat message in 8x8 Work for Desktop by selecting the messages icon and selecting Hide Conversation. Learn more here.
To add a custom avatar to an 8x8 Work chat room, select the room in 8x8 Work and upload the image from your device.
In 8x8 Work for Desktop, you can select a virtual background before or during an 8x8 Meeting. Choose from blur, half blur, or image options.
This guide helps to create a basic report for user call activity in Salesforce, from data stored by the 8x8 8x8 Work for Salesforce integration. Learn more.
To create a callback option for outbound queue in IVR script with the 8x8 Contact Center, add a Label object outside the Forward to Queue object. Learn more.
To redirect calls to an external destination in Admin Console, navigate to Call Forwarding Rules and select + Add new rule. Learn more here.
You can share audio from a Chrome or Microsoft Edge tab while in an 8x8 Meeting on 8x8 Work for Web or in 8x8 Work for Desktop on Windows.
Learn how to launch an 8x8 Meeting, invite participants, and more using 8x8 Work for Desktop here.
To stream 8x8 Meetings content, set up the YouTube channel, then add your stream key in your 8x8 meeting. Learn more here.
Learn how to install and use all the features in 8x8 Work Meetings for Google Calendar plug-in from the detailed list of steps given here.
Add a custom logo to your 8x8 Meetings. Log in to the Application Panel, select Meetings, then Branding.
You can set a passcode for an 8x8 Meeting from within a meeting or through 8x8 Work for Desktop settings. Learn full steps here.
Are you experiencing audio issues in 8x8 Work Meetings? Check that your audio settings are configured properly. Learn full steps here.
During a Fuze Desktop meeting, you can share your screen or share an app. Click Share and select the source you would like to share.
8x8 Work Meetings add-in for Microsoft Office 365 is an integration to create virtual meetings directly from your Office 365 tools. Learn more here.
8x8 Contact Center has out of the box integrations with leading on-demand CRM services, such as Salesforce and Zendesk. Learn about these APIs here.
You can move a conversation from a confusing email thread to the company-wide collaboration chat rooms through Team Messaging. Learn more here.
To join and create meetings with 8x8 Spaces, check the meetings scheduled in your space, then tap to Join Now next to your meeting. Learn more.
8x8 Recording API is a set of URLs that identify and request data recordings from the database. Learn how to get an authentication token from here.
Look here for information on how to set up and use your 8x8 Contact Center Global service, including user guides, reference manuals, and more.
This document outlines the network best practices and service requirements essential for successful 8x8 and Fuze implementations, ensuring optimal performance, reliability, and quality of service for Unified Communications (UC) services.
The maximum number of active participants in a single 8x8 meeting is 500. However, you can add more viewers by live streaming to YouTube. Learn more here.
Download the Outlook plugin for 8x8 Work and access productivity features such as ease of use, integration with 8x8 Video Meetings and more.
To learn the answers to frequently asked questions about Microsoft Outlook and Skype for Business integration, click here for the FAQ list.
These 88 Second quick reference guides give an overview of the key functionality for each 8x8 product. They have been designed to supplement existing training content.
Learn more about Account Settings and User Settings for migrated services from the Admin Console Administrator Guide for Migrated Services here.
If you are on a call with another Fuze user in your organization, you can share your screen at any time during the call. Using screen share allows you to enrich your calls without needing to switch to a meeting.
Learn about Analytics for 8x8 Contact Center reports and how to read the various sections.
You can download an official document that contains the references to the sub-processors used by 8x8. Learn more here.
Learn how to set up 8x8 Spaces for your organization.
If you are having trouble sharing your screen in Fuze Desktop on macOS Catalina or later, ensure you have the proper screen sharing permissions set.
Email notifications are sent when you have unread messages for at least two hours in a room you are following. Learn more about these notifications from 8x8 Work here.
Find out all the technical requirements for X Series, including network requirements, considerations, and recommendations.
8x8 Work for Web is a web browser version of 8x8 Work Desktop software. Learn more about when 8x8 Work for Web is recommended and how to use it.
8x8 offers API methods that allow you to send SMS Engage programmatically. In this tutorial, we will cover how to send a single SMS Engage: Send SMS Engage survey and multiple SMS Engage: Send SMS Engage surveys as batch in one command.
Web Callback API allows tenants to embed a button on their website that would allow visitors to request a call back from the application. Learn more here.
Learn how to understand and manage alerts in Fuze Contact Center.
If a Line Unregistered error displays on Poly phones, it could be due to Geo-Routing or TCP connection issues. Learn how to resolve the error here.
To create a repeating message loop in the IVR Script, log in to Configuration Manager for Contact Center and select Scripts. Learn more.
To edit your Ring Group voicemail password in Admin Console go to Voicemail Settings and click Reset Password. Learn more here.
PingPlotter is a third-party application that gives you additional information on network connectivity. Read more for a step-by-step guide on how to use PingPlotter.
You can create or change your voicemail greeting from your desk phone. Learn more from the guide here.
To configure a Facebook account as an 8x8 Contact Center social channel, a valid Facebook account with at least one page is needed. Learn more here.
To view, change, or reset your voicemail password, go to Admin Console, Work for Desktop, or Work for Web, or use your mobile or desk phone. Learn about your voicemail password here.
Integrate Gong.io with 8x8 X Series accounts, allowing Gong.io to access customer call recordings and user data on the 8x8 platform. This process must be performed by each customer wishing to implement this integration.
8x8 Work Integrations and Plugins are pieces of software that provide many extra phone-related functionalities. Learn more here.
You can update billing information in the Support Portal by registering a new credit card with the updated information. Learn more here.
The Quality Management and Speech Analytics (QM/SA) application offers support for 8x8 Work users in addition to 8x8 Contact Center. Quality Management and Speech Analytics add-ons for 8x8 Work are compatible with all X series licenses.
8x8 Contact Center Click-To-Dial API is a HTTP API that allows logged-in agents to perform outbound calls by launching external URLs. Learn more here.
To configure Microsoft Azure SAML 2.0 SSO for Admin Console, begin by adding 8x8 8x8 Work from the gallery to your list of SaaS apps. Learn more.
To configure an 8x8 Contact Center Agent user profile, log in to Configuration Manager for Contact Center. Learn more here.
You must configure user profiles of 8x8 Contact Center Agents to use 8x8 Work as a softphone. Learn more here.
To configure a Ubiquiti Edgemax Router X, log in to the EdgeMax router web GUI and add 8x8 Subnets. Learn how to configure your Ubiquiti Edgemax Router X here.
The 8x8 Customer Portal (My 8x8) is your personalized space to ask questions, connect with 8x8 Support, manage cases and billing, and even shop for new phones and service. Learn more here.
To connect and pair your Poly RealPresence Trio 8800 and Trio Visual+ phone, connect the Logitech Webcam C930e to the Trio Visual+. Learn more here.
To create a Paging Group in Admin Console, navigate to Paging and select '+ Create Paging Group', on the top right of the page. Learn more here.
The 8x8 Phone App for Microsoft Teams enables Teams users to place and receive public switched telephone network (PSTN) calls from within Microsoft Teams without additional licensing requirements or software.
To connect Poly VVX Sidecar, connect the base stand to your Sidecar at the same angle as your phone’s stand. Learn more here.
To configure a Netgate pfSense Firewall, navigate to pfSense IP address assigned to you and then login with default credentials. Learn more.
To forward the CLI on transfer in 8x8 Contact Center, ensure that an Outbound Phone Code has been created before enabling the feature.
To download call recordings in 8x8 Work for Desktop, navigate to Call Recordings and click More Options and select Download. Learn more here.
To provision users with 8x8 SCIM API, start by obtaining an authentication token in Admin Console. Learn more.
Configuration Manager for Contact Center administrators can use any secure FTP client to download recorded calls of agents from the tenant. Learn more here.
You can review case status or see the case details once you have created one through the 8x8 Support portal. Learn more here.
From the Application Panel, click on the User Profile menu (top-right) and choose Application Password MFA. Read more here.
The Bria 5.0 softphone has been End-of-Life (EOL) since 2021 and is no longer supported (i.e., not certified for use with Windows 11 or macOSs 12 Monterey and above). The developers of Bria (Alianza, formerly Counter Path), have stopped selling licenses for Bria 5.0. Based on these facts, 8x8 is discontinued resale and support of Bria 5.0. The recommended alternative is 8x8 Work for Desktop.
To process a Data Deletion request, send a completed Data Deletion Request Form to the Support team via your Support case. Download the form here.
Learn how to integrate an Algo Video Intercom with 8x8 services.
Upgrading Billing Frequency from Annual to Monthly
Your voicemail cannot be configured in 8x8 Work Mobile app settings, you must change your settings through the audio menu. Learn more here.
The 8x8 Contact Center statistics reporting API is composed of a set of URIs that identify and request statistical data from the Historical Reporting database. Learn more here.
8x8 Work customers using Unlimited or Global extensions can communicate via SMS over any 8x8 Work platform. Learn about frequently asked questions here.
8x8 users can view their billing online in the Support Portal. To update the credit card, click My 8x8 in the Application panel. Learn more.
To add missing words from the dictionary to Speech Analytics, log into Speech Analytics and add a new Topic or Topic Category. Learn more from the steps here.
To reset your 8x8 Work password, simply click "Forgot Password?" on the login screen. Learn full steps here.
You can access your voicemail from your own extension or another in-network extension. Learn about accessing your voicemail, recording a greeting, and more here.
Find here the document that outlines the requirements for interoperability with the 8x8 SIP trunking interface and services. The document is available for download here.
To set up Ring Groups in 8x8 Admin Console, log in, then go to Create Ring Group option. Find the full list of steps here.
To customize the fax cover page in 8x8 Work Desktop, click fax, then create a new fax and edit the cover page. Learn more here with step-by-step guide.
Authorized 8x8 users can add an additional security question to reset the password by logging into 8x8 Application Panel. Find the step-by-step guide here.
Generate Post Call Survey results "detailed-reports-survey" report using the 8x8 Contact Center Historical Analytics Detailed Report API.
If you get the error, "Error Saving user. Failed at fax." when attempting to save a user, assign the phone number to a new user to fix the issue. Learn more.
To set up the Dial-by-Name feature using Auto Attendant in Admin Console, create user profiles for all the people in the company directory. Learn more.
To create a Call Queue, log into Admin Console, click Call Queues and select Create Call Queue. Learn more here.
To schedule a call log report, log in to Admin Console and click the arrow next to User Profile. Learn more here.
When your 8x8 extension and user profile were created, you would have received your 8x8 Work username and password via a welcome email. Learn more.
Are you wondering what local SIP ports and duplicate ports are? Learn more about local SIP ports and duplicate ports and what purposes they serve from here.
Unable to access Billing tabs to view billing statements or update payment method? Create a case with 8x8 Technical support. Learn more here.
To run call log reports in 8x8 Admin Console, click the arrow next to the User Profile icon in the top right corner of the page. Learn more.
This process covers the steps needed to contact our teams for any payment inquiries for our Invoice or ACH customers.
Plantronics has created a Compatibility Guide to see which Plantronics headsets will work with your 8x8 desk phone. View the list of compatible headsets here.
The Q&As on call quality will provide in-depth insights and help you to interpret call quality reports in Analytics for 8x8 Work. Learn more here.
Passphrase is a private identifier first created during your initial 8x8 setup. Learn how to retrieve it from the Support portal from here.
If you receive an error that says your audio or video devices were not found when using 8x8 Work, you may need to reinstall your device drivers.
In order to ensure continuous improvement of 8x8's Work for Desktop application, older versions are retired as per EOL policy. Learn why it matters here.
To assign user services and extensions to an individual profile in 8x8 Admin Console, select a service license for the user. Learn more here.
To create a user profile in the 8x8 Admin Console and assign extensions to users, navigate to the Users page and click Create User. Learn more here.
Call Queue group voicemail options can be accessed by dialing in from within your 8x8 phone network and entering the Call Queue's voicemail password. Learn more.
Closed for a holiday or special event? Set a schedule and personalized offline message for your WebChat in 8x8 Contact Center.
Use Otto, the 8x8 Support Virtual Assistant, to find walkthroughs and solutions, and connect to 8x8 Support from the Admin Console portal.
Some Poly phones let you create a custom background image on your phone display. Learn how to set a custom background image here.
Invoices are automatically emailed. To request an additional copy, create a case with 8x8 Billing.
You can disable IM or SMS messaging functionality for users by creating new profile policies. Learn the step-by-step process here.
Call recording can be configured at the Queue, Agent, or IVR level. Learn more about call recording behavior here.
You can create or edit voicemail passwords in Admin Console by first creating a user profile. Learn more here.
To set up voicemail in 8x8 Admin Console, after setting up the initial voicemail password, navigate to Voicemail settings to make changes. Learn more here.
When offboarding users from Admin Console, figure out what happens to their voicemail, phone number and data before deactivating the account. Learn more here.
To use the 8x8 Network Utility tool, obtain a Network Utility Key from our chatbot. Learn more about the requirements for using the tool here.
X Series licenses have time-based storage limits and hot/cold storage policies. Learn more about the limits for each license type.
If a new user is unable to make outbound calls in, scroll to the User's section in Admin Console and go to the External calling permissions tab. Learn more.
To install the 8x8 Work for Mobile app to make and receive phone calls, you will need your extension's 8x8 Work username and password. Learn more.
Answer Machine Detection service can identify calls answered by voicemail and allocate the calls answered by people to the available agents. Learn more here.
To set up your main line number in Admin Console, select your Main Line Number under Voice Service Settings option. Find the full list of steps here.
To answer a call for a group member, any other group member can answer a Group Call Pickup by dialing *66 + Pickup Group extension number. Learn more here.
Porting a telephone number to 8x8 will always require a request to be sent to the current service provider for approval. This request can only be sent once the correct porting documentation has been provided to 8x8. Each country will require different paperwork to be completed; most will require a Letter of Authority or LOA, and some countries will require additional documentation.
Call loops occur when call forwarding rules are set in a way that allows a single call to go back to a destination infinitely. Learn more about call loops here.
When creating a case for 8x8 Support, you can select your preferred timezone during which you wish to be contacted.
Looking for help? Learn how to ask our AI-powered chatbot any question about 8x8 products and services, from setup and configuration instructions to issue troubleshooting.
To delete a Users profile and ID, log in to Admin Console, go to Users, click on Edit, select Delete and click Continue. Learn more from the steps here.
You can add an agent by creating a user in Admin Console and setting their status as an 8x8 Contact Center Agent. Learn more here.
Managing Admin Console users includes Onboarding and Offboarding, Configuring Voicemail, etc. Learn how to manage the basics for users here.
A factory-installed device certificate is required to provision an AudioCodes ATA adapter or to recover it after a factory reset. Learn more here.
You can activate your desk phone in 8x8 Admin Console by plugging it to an Ethernet connection and following the onscreen prompts. Learn more here.
When you try to login on a Windows computer, you may receive a “Cannot establish connection server…” error message. Learn how to resolve here.
You can use a downloadable template as a guide for drafting your own Ownership Consent Form. Learn more here.
Resetting a user's password does not log them out of 8x8 applications. The user will need to enter their new password the next time they log in.
When you use Next Generation NetSuite 8x8 Work integration, you may receive a “Failed to Associate the Call Log” error message. Learn more here.
You can cancel 8x8 services at any time by calling 8x8 Support. 30 days advance notice is required for cancellation of services. Learn more here.
There are three ways in which you can initiate a call from Microsoft Outlook using Outlook Click to Call Plugin. Learn how to use the plugin here.
You can reset your Poly phone to its factory default settings by going to Administration Settings from the Home key. Learn more from the steps given here.
You can configure the firewall and traffic shaping of your Edgewater 200EW/250W/AE1/AE2/4550 router, as well as many more config options. Learn more here.
To use a phone number as the Caller ID, navigate to Use as shared caller ID from Admin Console and enter the phone number. Learn more here.
To place a self-service order in the support portal, go to My 8x8 in your 8x8 Application Panel. Click here for full steps and how to upgrade existing services.
You can initiate three types of call transfers, namely Warm Transfer, Blind Transfer or Transfer to the Voicemail using a Poly Handset. Learn more here.
8x8 Work lets you flip calls, or move your conversation to your desk phone or 8x8 Work for Desktop application. Learn how to call flip here.
The Service Level Agreement (SLA) of a queue defines the target performance metrics of the queue. Learn how to define Inbound Phone Queue SLA from the guide here.
If you are unable to change your password as an agent using 8x8 Contact Center, contact your IT department or system administrator. Learn more.
Learn how to prepare your network and agent workstations to operate with your 8x8 Quality Management and 8x8 Speech Analytics application from the guide here.
Rebooting and resetting your phone restores the device to its default state and erases all personalized settings and configurations. Learn more here.
Streaming API is a set of functionalities to allow 8x8 Contact Center tenants to receive information about Agent status, Interaction updates, etc. Learn more.
The recommended minimum requirements to run 8x8 Spaces include TV, camera, etc. Find the full list of requirements to run 8x8 Spaces here.
Faxing has known limitations when implemented as a Fax over IP service. These limitations are technology-based and industry-wide. Learn more here.
For quick testing with the audio issues, download WinMTR and for longer-term testing for intermittent issues, download PingPlotter. Learn more.
To manually provision your Yealink phone using the phone's web GUI, press OK on the phone and then scroll down to select More. Learn full steps here.
The External IVR API is an HTTP API for tenants to integrate with an IVR system. It is embedded in the 8x8 Contact Center IVR server. Learn more here.
This article shows how to factory reset and provision OBi300 and OBi508 ATA adapters to work with 8x8 service.
Network Utility Results have ten categories, such as DNS Testing, Ping Test, NAT, Outbound Connectivity, and others. Learn more here in detail.
Account suspended due to late payment? Log in to the My 8x8 Support portal to make a payment. Learn more here.
Want to add Licenses to your 8x8 Express Account? Log into 8x8 Express Manager and click on Billing Information. Learn more from the step-by-step guide here.
Learn how to set up your Spectralink IP-DECT 400 phone in Admin Console for use with 8x8 services. For troubleshooting hardware, firmware, handset pairing, or other issues, you will need to contact an accredited Spectralink Professional Services provider.
Are you trying to install 8x8 Contact Center for Microsoft Dynamics? Ensure you have admin access to Microsoft Dynamics. Learn more here.
Check out our best practices for implementing or troubleshooting your voice, video, and contact center services!
To reactivate suspended 8x8 services, you will need to update your account information with a valid credit card number. Learn more.
Does 8x8 Work for NetSuite integration show the error: NetSuite authorization token is no longer valid? Learn how to resolve the issue here.
To configure Google Single Sign On, log into Admin Console as an admin, go to Single Sign On and select SAML or Google. Find the full list of steps here.
You must log in to 8x8 Work Analytics and click the Header Menu to schedule an email report. Learn the step-by-process here.
You can clear your browser caches and cookies by pressing the Ctrl+Shift+Del keys together. You must not uncheck Website Files. Learn more here.
To make a conference call or 3-way call in the 8x8 Work for Desktop application, while in an active call, select Options (three dots). Learn more here.
To set the 8x8 Account Security Policy for 8x8 Work and 8x8 Contact Center, set a passphrase in the support portal. Learn more here.
You can enable wireless connectivity for your USB-enabled VVX phone by using the Poly Wi-Fi wireless network adapter. Learn the step-by-step process here.
To setup Obhai off-hook auto-dial, connect your device with power, internet and phone port on the back of the device. Find the full list of steps here.
To configure Okta SAML 2.0 SSO for 8x8 Admin Console, open the Okta Admin portal and select Applications. Learn more here.
To set up cost centers for sites as an Editions or X Series account admin log into the 8x8 Application Panel and go to the Billing Tab. Learn more here.
You must log in to 8x8 Work for Desktop and click on the Fax option to send Internet faxes. You can also customize the fax cover sheet. Learn more here.
In Configuration Manager for Contact Center, you can configure a password policy to define security requirements for Contact Center user passwords.
The date and time displayed on the desk phone will flash if the SNTP time server address isn't set right or DNS settings aren't configured properly. Learn more.
When attempting to launch the 8x8 Work for HubSpot integration, you receive the following message. This message may appear even though there is currently no 8x8 integration communication panel open.
In July 2023, Multi-Factor Authentication was rolled our gradually for all Admin Console administrators. This change only impacts users who use 8x8 Authentication to access their 8x8 services.
To create an Auto Attendant greeting in Admin Console, click Auto Attendants and select Create Auto Attendant to record a greeting. Learn more here.
To create a Barge-Monitor-Whisper group in Admin Console, click + Create BMW Group and go to Group Admins. Learn more from the steps listed here.
This article shows the process on how to create a billing case in the Admin Console
Are you new to the 8x8 Support Knowledge Base? You can contact 8x8, chat with Support, and more. Learn how to navigate the site with this guide.
To set up or change your Auto Attendant forwarding rules in 8x8 Admin Console, click Add Key under Alternate Menu to create scheduling rules. Learn more.
To set up a holiday schedule using an Auto Attendant, log in to Admin Console and navigate to Holidays exceptions and click +Add a holiday. Learn more.
Your Fortinet Fortigate 60d Firewall provides top notch network security & advanced wireless connectivity. Learn how to configure your Fortigate 60d router.
To create a Site in Admin Console with a Main Line Number, you must first claim a phone number so that it can be selected for your site. Learn more here.
To configure Group Call Pick up in Admin Console, navigate to Group Call Pickups and then click Create Group Call Pickup. Learn more here.
The account administrator controls your 8x8 system via Admin Console, sets up the system, and can also configure settings. Learn more here.
To create an Agent Status widget in Analytics for Contact Center, begin by selecting the Agent Status option. Learn more from the list of steps here.
You can easily create a Support case through the 8x8 Support portal by clicking the Get Support button in the upper right corner. Learn more here.
If 8x8 Authentication is enabled in Admin Console, account administrators can set password requirements for their users. Check settings under Identity and Security.
To configure a Cisco Meraki MX series router to work with 8x8 services, make sure your router is powered on and connected to your network. Learn full steps here.
Blocking outbound calls from certain prefixes requires Professional Services engagement. Create a case with 8x8 Support for assistance.
The 8x8 Billing team can help you with questions about your contract.
To set up business hours and after-hour rules for the Auto Attendant in 8x8 Admin Console, navigate to the Call Handling Menus under Auto Attendants. Learn more here.
If your Panasonic KX-TGP600 DECT phone is receiving Error 003: Not Registered, it may be due to a bad configuration. Read here for more information.
If your 8x8 service includes international dialing, create a case with 8x8 Technical Support to request enablement of international call forwarding. Requests will be reviewed and processed on an individual basis.
Hold music can only be set at an individual level for users and services. To do this, navigate to Music-on-hold settings and click Change File. Learn more here.
This feature must be enabled by 8x8 Support. Access your 8x8 voicemail from an external line by dialing your 8x8 phone number and by pressing # during the greeting. Find the full list of steps here.
Are you receiving reports of suspicious calls from your number? Create a case with 8x8 Support to change your number. Learn more here.
Power Keys allows you to handle multiple calls at the same time and monitor other users' availability. Learn how to configure Power Keys from the guide here.
Learn how to configure and set up the EdgeMarc 4550, 250W, and 200AE1 router.
To Send Feedback in 8x8 Work for Desktop or 8x8 Work for Mobile, click ? and then click send feedback. Learn more here.
To add individual contacts or a list of contacts to the directory, go to the User page and click Create user or Bulk Upload respectively. Learn more here.
To set the voicemail greeting, log into Admin Console and go to External Voicemail Greeting. Learn more from the steps here.
To fix Internal Conversion Error, ensure the attachment compatibility by checking 8x8 Internet fax supported file types. Learn more here.
To change your Auto Attendant greeting in the 8x8 Admin Console, click on + Create Audio Files to upload or record a holiday-specific greeting. Learn more here.
The "Line Unregistered" error means your phone cannot authenticate with the SIP proxy. Learn how to fix this error to activate or get service to your phone.
You need to contact 8x8 Support to confirm or change the billing telephone number for your 8x8 Contact Center account.
If your Poly phone screen displays BootROM, Could not contact boot server, will use existing configuration, or other errors, look here to resolve.
Configure the system to handle calls to your business number when your business is closed. Click Call Flow from the navigation menu to edit settings. Learn how.
Configure the system to handle calls to your main business number when your business is open. Click Call Flow from navigation menu to edit settings. Learn how.
To set up a schedule for special events or holidays, click Home within Configuration Manager for Contact Center and select the Schedules tab. Learn more from the steps here.
Rather than change the primary admin info, it is advisable to simply add a new admin user by going to Company Settings, then the Admins page. Learn more.
The default voicemail inbox limit is 40 messages. It can be increased to a maximum of 80 stored messages or decreased to 20 stored messages. Learn more here.
Phone doesn't ring or display that a call is coming in when receiving inbound calls? Disable Do Not Disturb and SIP ALG on the network to resolve the issue.
If you are a 8x8 Work Edition or X Series user, you can set a passphrase for your account through your My 8x8 Support portal. Learn more here.
Unable to assign a number to a user or service in Admin Console? Check the number status of the Assigned To column to resolve the issue. Learn more here.
If a Poly device is not provisioned correctly, it may display a SIP message. Learn how to resolve here.
To set forwarding rules for your extension through 8x8 Work for Desktop, navigate to the application’s setting and then click on Account Settings. Learn more.
A Poly phone will not accept the 8x8 provisioning for various causes, including an incomplete factory reset. Learn more about the causes and how to fix them.
To change a Ring Group's Inbound Caller ID in Admin Console, go to Ring Groups and select an option from the Ring Group Caller ID drop-down. Learn more.
Configure your voicemail, call forwarding, and Auto Attendant options to prepare your 8x8 Work phone system for a holiday. Learn more from the guide here.
If Internet Fax Fails to Send fax in 8x8 Work, check the limits and restrictions of the service. Learn more about the limitation and restrictions.
To activate an Obihai ATA adapter (OBi300 OBi508) in Admin Console, connect your device using the ports on the back panel. Learn more here.
Getting Registration Handler, down for maintenance, or authentication error when attempting to contact support or view cases? Contact 8x8 Support for help. Learn more here.
Are you new to the Messaging Experience for the 8x8 Work applications? Learn more about the benefits, latest features, and how to use them here.
Admin Console is the tool through which you set up your 8x8 Work phone system. Learn how to log into Admin Console here.
To claim phone numbers in 8x8 Admin Console, navigate to Phone Numbers and select Claim Phone Number to add a new phone number. Learn more here.
8x8 Work users can integrate their phone service with Microsoft Dynamics using the 8x8 Work integration. Learn more here.
Adding in a third party to an active two-way call is as simple as a couple of button presses. Find your phone model here to learn how to three-way call.
LNP Services allows small business users to get assistance in porting numbers and handling any issues that may occur in the number porting process. Learn more.
The network utility tool simulates phone calls to data centers and gives specific measurements of network performance. Download the tool here.
Outbound caller ID can be configured in Admin Console by an admin. Learn more here about how caller ID works.
To create a new schedule for your Auto Attendant in Admin Console, go to Schedules under Auto Attendants and select Create Schedule. Learn more here.
Transfer a number from your former service provider to 8x8. To transfer a number to 8x8, click Phone Numbers in 8x8 Admin Console. Learn more here.
Correct the emergency address to the address provided by the local 911 call center.
Need to move your phone number from one 8x8 account to another? If you are moving fewer than 10 numbers, create a case with 8x8 Support. For more than 10 numbers, contact your account manager to arrange an account migration.
You must log in to Configuration Manager for Contact Center and go to Agents tab to create a new agent. You can also use an existing agent account. Learn more here.
Porting article directory. Looking for information on porting your numbers in or out of 8x8? Find helpful articles here.
It is normal to experience up to 15 minutes of downtime on the day of your port. If you experience more than 15 minutes of loss of service, check the number assignment, perform some test calls, and contact 8x8 Support.
Log in to Configuration Manager for Contact Center to create an IVR script with a limited loop. Learn the step-by-step process here.
To reclaim or reuse a number associated with a closed account or line of service, then create a case with 8x8 Technical Support. Learn more here.
Want to block all external calls and allow internal calls only? Do this by going to Call Forwarding to create a new Rule. Find the step-by-step guide here.
Configure the 8x8 Dynamic Campaign API in Admin Console. To ensure all customer records are added to a campaign, you will need to configure a filter.
8x8 Work for Bullhorn allows its users to access call features of their 8x8 Work phone extension. Learn more from the Online Help Guide here.
Click here to access the online guides for Zendesk integration version 3.1 for both 8x8 Work and 8x8 Contact Center.
To set up the Tenfold Integration for 8x8, log into your Tenfold account and go to the Profile tab. Learn more here.
This issue can occur when there is a sync discrepancy between the computer time and Internet time. To resolve, sync the computer time.
You can enable agents to log in and out of call queues in Admin Console. To log in or out of Call Queues from a desk phone, dial 5 5 7 from an extension that is part of any call queue. Learn more here.
When an agent receives voicemails on 8x8 Work, edit call forwarding settings. Learn more here.
When setting up the Voice for Teams setup process works, occasionally some issues may occur (generally as a result of Microsoft not completing backend processes) which could prevent Voice for Teams users from seeing their Teams dial pad, or prevent them from making or receiving calls in Teams.
Guidance for 8x8 Reseller or Resale partners and Direct Customers with the porting process and giving guidance on when and how to get numbers ported over.