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When a Hubspot user attempts to connect the 8x8 integration, they receive a permissions error preventing them from using it. Usually this will occur when the Contacts page is first launched after the user has installed the 8x8 Work for Integrations Chrome extension.
Are you receiving reports of suspicious calls from your number? Create a case with 8x8 Support to change your number. Learn more here.
Agents can accept voicemail interactions if they are assigned to an enabled voicemail queue and their status is set to Available.
How to enable the regular access to the computer microphone with the Firefox browser when using Agent Workspace Softphone.
Unable to access Billing tabs to view billing statements or update payment method? Create a case with 8x8 Technical support. Learn more here.
If you are having trouble sharing your screen in Fuze Desktop on macOS Catalina or later, ensure you have the proper screen sharing permissions set.
To assign user services and extensions to an individual profile in 8x8 Admin Console, select a service license for the user. Learn more here.
The Microsoft 365 import is available to access from both 8x8 Work for Desktop and 8x8 Work for Web. To be able to import contacts from your Microsoft Office 365 you must have an Office 365 license assigned to the account from which you want to import the contacts.
When attempting to launch the 8x8 Work for HubSpot integration, you receive the following message. This message may appear even though there is currently no 8x8 integration communication panel open.
Learn more about Account Settings and User Settings for migrated services from the Admin Console Administrator Guide for Migrated Services here.
To assign a user’s license, navigate to Services and Permissions and use the drop down to select the desired license. Learn how to change or remove a license here.
If a new user is unable to make outbound calls in, scroll to the User's section in Admin Console and go to the External calling permissions tab. Learn more.
If you get the error, "Error Saving user. Failed at fax." when attempting to save a user, assign the phone number to a new user to fix the issue. Learn more.
Access to Analytics for 8x8 Work must be enabled by your system administrator through Admin Console. Learn more here.
Users with a pending Chrome update who attempt to share screens in 8x8 Work for Web on Chrome on MacOS, see that their screen sharing breaks or stops working.
To create a Paging Group in Admin Console, navigate to Paging and select '+ Create Paging Group', on the top right of the page. Learn more here.
If you are not receiving a screen pop, it can be because of browser issues, Salesforce issues or Communication Panel Settings. Learn how to resolve here.
To edit users in bulk, use the Admin Console bulk edit tool. Navigate to Bulk Edit under Users to make the edits for selected users. Learn more here.
To block anonymous calls for an extension in Admin Console, go to Users, click on Add new rule and select Anonymous callers. Learn more here.
You can add an agent by creating a user in Admin Console and setting their status as an 8x8 Contact Center Agent. Learn more here.
You can disable IM or SMS messaging functionality for users by creating new profile policies. Learn the step-by-step process here.
Looking for help? Learn how to ask our AI-powered chatbot any question about 8x8 products and services, from setup and configuration instructions to issue troubleshooting.
8x8 Work for Web is a web browser version of 8x8 Work Desktop software. Learn more about when 8x8 Work for Web is recommended and how to use it.
Integrate Gong.io with 8x8 X Series accounts, allowing Gong.io to access customer call recordings and user data on the 8x8 platform. This process must be performed by each customer wishing to implement this integration.
If the Welcome Email or resetting a user's password through Admin Console fails, you can try removing services or toggling the email address.
If the Monitoring tab is grayed out in Agent Workspace, check to see if the affected agent is set as a Supervisor and that the proper permissions are enabled.
Dialpad key shortcuts or star codes are shortcuts on the desk phone or in 8x8 Work, used to perform various actions. Learn how to use the shortcuts here.
Resetting a user's password does not log them out of 8x8 applications. The user will need to enter their new password the next time they log in.
To configure an 8x8 Contact Center Agent user profile, log in to Configuration Manager for Contact Center. Learn more here.
Look here for information on how to set up and use your 8x8 Contact Center Global service, including user guides, reference manuals, and more.
Learn how to prepare your network and agent workstations to operate with your 8x8 Quality Management and 8x8 Speech Analytics application from the guide here.
To enable international dialing for a user, log into Admin Console and scroll down to External calling permission. Learn more from the steps listed here.
To enable or disable outbound calling for an extension, go to Outbound Calling Plan Defaults and select the desired Outbound Calling Plan. Learn more here.
To change the number plan for users on Admin Console go to the External Call Permission tab and select the calling country and calling plan. Learn more.
The 8x8 Phone App for Microsoft Teams enables Teams users to place and receive public switched telephone network (PSTN) calls from within Microsoft Teams without additional licensing requirements or software.
If you are on a call with another Fuze user in your organization, you can share your screen at any time during the call. Using screen share allows you to enrich your calls without needing to switch to a meeting.
During a Fuze Desktop meeting, you can share your screen or share an app. Click Share and select the source you would like to share.
8x8 Contact Center has out of the box integrations with leading on-demand CRM services, such as Salesforce and Zendesk. Learn about these APIs here.