Poly Phone Displays Incorrect Date in Call Logs

Updated: 03/25/2024

Symptom

Poly phone displays incorrect date in call logs. For example, a call displays as 7th Feb 2036 in the call history, but displays the correct date on the home screen of the device (top left).

Applies To

  • Poly Phones

Resolution

This issue can be fixed by one of the following:
  • Deleting all the call logs.
  • Upgrading to the latest version of the firmware.
Firmware can be upgraded by the end user through the Web Interface or by manually upgrading the firmware through the Poly device by following the steps from the following How to Upgrade or Downgrade Poly Firmware.