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Forward Calls From an Extension to Another Number in 8x8 Admin Console

Objective

Forward a single extension to another internal extension or an external number. This can be used so that calls are never missed. 

Applies To

  • Admin Console
  • Call Forwarding
  • Extensions

Procedure

  1. Log in to Admin Console.
  2. Click Users.
  3. Click Edit (pencil icon) to the right of the user you wish to select to edit.
  4. Go to Call Forwarding and select the checkbox to enable one of the following forwarding scenarios.
    • Forward all Calls  
    • When User is Busy
    • When User does not Answer the Call
  5. Click Edit (pencil icon).
  6. Click Selected Users or External Numbers. 
  7. Enter the External Number to which your calls will be routed.
  8. Click Save.
  9. Save the user's profile.