Receiving Calls with Fuze

Updated: 07/01/2024

Objective

Receiving calls with Fuze.

Applies To

  • Fuze Desktop
  • Fuze Web
  • Fuze Mobile

Procedure

Whether you are currently communicating with someone in Fuze or you are using other applications on your computer, Fuze always notifies you when you receive a call. For details about call notifications, refer to Using Notification Settings in Fuze Desktop.
If you are experiencing issues receiving calls, ensure your audio and network settings are configured properly. Refer to Fuze Checkup for information on testing your Fuze setup.
When you receive an incoming call, you can answer, decline, view the caller’s profile, or send them a chat message using the following buttons that are available:
Answer the call
Decline the call
View the caller's profile
Open a chat conversation with the caller
See Contact Center Call Queues in Fuze Desktop for details about transfer actions that are available if you are part of a call queue.
If you receive a call when Fuze Desktop is not in focus (running in the background of other applications), a Fuze Calls pop-up window is displayed.