How long is data stored in Analytics for 8x8 Work?

Updated: 04/19/2024

Question

How long is data stored in Analytics for 8x8 Work?

Applies To

  • Analytics for 8x8 Work 

Answer

All data in Analytics for 8x8 Work are stored in our servers for various lengths of time. The table below details the duration of each record type.
Record Type Duration
Company Summary 2 years
Extension Summary 2 years
Call Detail Records 2 years
Ring Group Summary 2 years
Business Hour Report 2 years
Active calls Current Day/Period
Unreturned calls No Limit
Call Quality Trend No Limit
Call Quality Detail 90 Days
Call Queue Board Current Day/Period
Call Queue Listing No Limit
Call Queue Detail No Limit
Queue Call Data No Limit
Display Status Current Day/Period
Employee Activities Current Day/Period
Device status
No limit for active devices.
Unused devices are removed after 90 days.

Additional information

In Analytics for Contact Center, all data is kept indefinitely since the moment the account was created in 8x8, but at most since 2019 when the 8x8 Analytics product was launched.