Updating Emergency Services Address in Admin Console

Updated: 07/08/2024

Objective

Updating your emergency service address in 8x8 Admin Console.

Applies To

  • Admin Console
  • Emergency Services

Procedure

Updating a Site Address

  1. Log in to Admin Console.
  2. Select Sites.

    Site_Address_Validation_1.jpg
  3. To the right of the desired address, select Edit (pencil icon).

     
    Site_Address_Validation_2.jpg
  4. Under Details > Address, select Add New Address.
  5. Select the appropriate country and begin entering the updated address. The system will automatically provide a valid address as you start typing in your company's physical business address.
  6. Select the appropriate suggested address and then select Validate.
  7. Select Save.

Updating an Agent Address

  1. Log in to Admin Console.
  2. Select Users.

     
    User Address Validation_3.jpg
  3. To the right of the desired user, select Edit (pencil icon).

     
    User Address Validation_4.jpg
  4. Under Details > Address, select Add New Address.
  5. Select the appropriate country and begin entering the updated address. The system will automatically provide a valid address as you start typing in your company's physical business address.
  6. Select the appropriate suggested address and then select Validate.
  7. Select Save.

     
    User Address Validation_5.jpg

Additional Information

Certain users may have received a notification from 8x8 indicating that their emergency address is invalid. According to the notification you received, you are asked to either update your site address or an agent's extension. Users must update their emergency service address to ensure accurate data for emergency information and avoid potential risk that future emergency calls to 999 are not compromised.