Endpoints EOL List and FAQ

Updated: 08/15/2024

Overview

The hardware endpoints listed in this article are currently in End-of-Sale (EOS) status, and have or will soon reach End-of-Life status (EOL). Phones in EOL status will no longer work with 8x8's service.
8x8 will endeavor to support these products to at least the manufacturer's end of security support, but reserves the right to end support for them, for security or operational reasons.
For purposes of this article, a device that is supported in Admin Console means that it is visible in Admin Console under Home > Devices as well as in any assigned user profiles. It also means that this visible device entry can be edited (such as the ability to delete it or change the phone model type).
Product Feature Disclaimer
The information contained on this page has been provided by the Manufacturer, and is provided as is for informational purposes only. Features listed by the Manufacturer may not be supported by 8x8 services, it is the responsibility of the customer to ensure the Product meets its requirements, including but not limited to confirming whether any desired listed features are supported by 8x8 services. 8x8 disclaims any liability with respect to this information and points out that no contractual obligations are formed either directly or indirectly by this information.

Applies To

  • 8x8 Phones
  • End of Sale
  • End of Life

Questions & Answers

How long will my device work?

Your device will work as long as it is supported in the 8x8 Admin Console.
If 8x8 removes your device from 8x8 Admin Console, it will continue to work, but it will not have SRTP (encryption) enabled. In this case, you will no longer be able to make changes to the device in 8x8 Admin Console.

Are my calls less secure?

If the device is removed from Admin Console as a supported model, your calls will not be encrypted and will be less secure as a result.

Can I upgrade or swap my EOL device with a supported one?

Yes, you can swap your old device for a new one within Admin Console user profiles. This will not affect the user except to provide them with a new phone device, which must then be activated.

Endpoints

Below is the list of products that are end of sale with their respective manufacturer and have entered the end of life process with 8x8.

Aastra

Configurability for all Aastra phones was only available in the legacy Account Manager service platform, which has been fully retired.
Device End of Life Manufacturer Links 8x8 Status
6739i Yes --- Not supported in 8x8 Admin Console
6753i Yes --- Not supported in 8x8 Admin Console
6755i Yes --- Not supported in 8x8 Admin Console
6757i Yes --- Not supported in 8x8 Admin Console

Cisco

On October 23rd, 2024, 8x8 Admin Console configurability of the Cisco SPA desk phones below will cease. Phones already configured in Admin Console before that date will continue to operate normally, but any required configuration must be performed on the phone itself or in its web GUI.
Configurability for the Cisco Linksys SPA122 ATA was only available in the legacy Account Manager service platform, which has been fully retired.
Device End of Life Manufacturer Links 8x8 Status
SPA303G Yes --- Not supported in 8x8 Admin Console
as of October 23, 2024.
SPA504G Yes --- Not supported in 8x8 Admin Console
as of October 23, 2024.
SPA525G2 Yes --- Not supported in 8x8 Admin Console
as of October 23, 2024.
Linksys SPA122 ATA Yes --- Not supported in 8x8 Admin Console

Poly (HP)

Device End of Sale Date Manufacturer Links Manufacturer EOL Policy 8x8 Status
VVX 101 3/31/2021 Link Link Supported in Admin Console for Configuration
VVX 201 3/31/2021 Link Link Supported in Admin Console for Configuration
VVX 301 3/31/2022 Link Link Supported in Admin Console for Configuration
VVX 150 6/30/2023 Link Link Supported in Admin Console for Configuration
VVX 311 3/31/2022 Link Link Supported in Admin Console for Configuration
VVX 401 3/31/2022 Link Link Supported in Admin Console for Configuration
VVX 411 3/31/2022 Link Link Supported in Admin Console for Configuration
VVX 501 9/1/2021 Link Link Supported in Admin Console for Configuration
VVX 601 9/1/2021 Link Link Supported in Admin Console for Configuration
VVX 300 9/30/2018 Link Link Supported in Admin Console for Configuration
VVX 310 9/30/2018 Link Link Supported in Admin Console for Configuration
VVX 400 9/30/2018 Link Link Supported in Admin Console for Configuration
VVX 410 9/30/2018 Link Link Supported in Admin Console for Configuration
VVX 500 9/30/2018 Link Link Supported in Admin Console for Configuration
VVX 600 9/30/2018 Link Link Supported in Admin Console for Configuration
VVX 1500 9/30/2018 Link Link Supported in Admin Console for Configuration
SoundPoint IP 331 9/30/2016 Link Link Supported in Admin Console for Configuration
SoundPoint IP 450 9/30/2016 Link Link Supported in Admin Console for Configuration
SoundPoint IP 550 9/30/2016 Link Link Supported in Admin Console for Configuration
SoundPoint IP 560 9/30/2016 Link Link Supported in Admin Console for Configuration
SoundPoint IP 650 9/30/2016 Link Link Supported in Admin Console for Configuration
SoundPoint IP 670 9/30/2016 Link Link Supported in Admin Console for Configuration
SoundStation IP 5000 3/31/2022 Link Link Supported in Admin Console for Configuration
SoundStation IP 6000 3/31/2022 Link Link Supported in Admin Console for Configuration
SoundStation IP 7000 7/31/2019 Link Link Not supported as of 2024/02/29.
Trio 8500 6/30/2022 Link Link Supported in Admin Console for Configuration
Obihai ATA 300 9/30/2022 Link Link Supported in Admin Console for Configuration
Obihai ATA 508 8/15/2021 Link Link Supported in Admin Console for Configuration

Yealink

Device End of Sale Date Manufacturer Links Manufacturer EOL Policy 8x8 Status
T23G 3/31/2021 Link Link Supported in Admin Console for Configuration
T40G 3/31/2021 Link Link Supported in Admin Console for Configuration
T41S 9/30/2021 Link Link Supported in Admin Console for Configuration
T42S 9/30/2021 Link Link Supported in Admin Console for Configuration
T46S 9/30/2021 Link Link Supported in Admin Console for Configuration
T48S 9/30/2021 Link Link Supported in Admin Console for Configuration
W52P 3/31/2021 Link Link Supported in Admin Console for Configuration
CP920 12/31/2021 Link Link Supported in Admin Console for Configuration
CP930W 12/31/2021 Link Link Supported in Admin Console for Configuration
CP960 12/31/2021 Link Link Supported in Admin Console for Configuration