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Set Up Auto-Pay in the 8x8 Support Portal

Updated: 09/10/2025

Objective

Set up Auto-Pay via Bank Debit (ACH) in the 8x8 Customer Portal.

Applies To

  • Billing Information
  • 8x8 Support Portal
  • Automatic Payment (ACH)
  • 8x8 X Series

Procedure

  1. Log in to your 8x8 Application Panel.
  2. Select My 8x8.
  3. Hover over Billing in the top navigation bar and select Payment Methods.
  4. Select Add Payment Method.
  5. Select ACH, then select Add ACH. This will take you to a redirect.
  6. Select Continue.
    clipboard_e706de1d9e05338c06662c328f4009d4f.png
  7. Enter your Bank Account Details along with your Billing Address information.
    clipboard_e50da1f7a37d63f48e3126aabdace786c.png
  8. Select Save.
Note: Auto-Pay can also be done by adding a credit card. You can do this by following the process above, but instead of selecting ACH, you select Credit Card. You can reference How to Update Your Payment Method for more details.