Objective
Set up Auto-Pay via Bank Debit (ACH) in the 8x8 Customer Portal.
Applies To
- Billing Information
- 8x8 Support Portal
- Automatic Payment (ACH)
- 8x8 X Series
Procedure
- Log in to your 8x8 Application Panel.
- Select My 8x8.
- Hover over Billing in the top navigation bar and select Payment Methods.
- Select Add Payment Method.
- Select ACH, then select Add ACH. This will take you to a redirect.
- Select Continue.
- Enter your Bank Account Details along with your Billing Address information.
- Select Save.
Note: Auto-Pay can also be done by adding a credit card. You can do this by following the process above, but instead of selecting ACH, you select Credit Card. You can reference How to Update Your Payment Method for more details.
Question: When will the auto payment get deducted?
Answer: 8x8 bills at the beginning of the month. Visit Understanding My First Month's Billing for more details.
Question: My auto payment didn't go through due to insufficient funds, will the auto payment kick in once I apply a new card to the auto payment?
Answer: No. The auto payment will make one attempt. To bring your account up to date, you will need to apply an one-time payment.