Enable or Disable Call Waiting in 8x8 Admin Console

Updated: 06/24/2024

Objective

Enable Call Waiting in Admin Console.

Applies To

  • Admin Console
  • Call Waiting

Procedure

If the Call Waiting feature is turned on, the user will receive calls on line two while he is already on a call. If the feature is turned off, while the user is already on a call, the incoming call for line two will follow the path set for call forwarding when busy.
  1. Log in to Admin Console.
  2. Click Users.
  3. Click Edit.
  4. Navigate to Voice Basic Settings.
  5. Toggle Enable Call Waiting. If you want to disable call waiting, make sure the switch is gray.
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  6. Click Save.
Note: Call Waiting cannot be disabled using the Bulk Edit option.