Objective
Enable Call Waiting in Admin Console.
Applies To
- Admin Console
- Call Waiting
Procedure
If the Call Waiting feature is turned on, the user will receive calls on line two while he is already on a call. If the feature is turned off, while the user is already on a call, the incoming call for line two will follow the path set for call forwarding when busy.
- Log in to Admin Console.
- Click Users.
- Click Edit.
- Navigate to Voice Basic Settings.
- Toggle Enable Call Waiting. To disable call waiting, ensure the switch is set to gray (not blue).
- Click Save.
Note the Following:
- Call Waiting cannot be disabled using the Bulk Edit option.
- Removing the audible beep for call waiting is not an option within the platform