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Assign or Unassign Numbers from 8x8 Contact Center

Updated: 04/15/2025

Objective

Move an 8x8 Work number to 8x8 Contact Center or vice versa.

Applies To

  • Admin Console
  • 8x8 Contact Center

Procedure

Note: This process is for users who only have a single Contact Center tenant. If you have multiple tenants, see the product documentation on Setting Up 8x8 Contact Center Service Channels.

Assign a Number

  1. Log in to Admin Console as an administrator.
  2. Navigate to 8x8 Contact Center > Channels.
  3. Search for the phone number.
  4. Check the box next to the phone number.
  5. Select Assign to Contact Center.
  6. A green banner will display at the top of the page to confirm the phone number has been assigned to 8x8 Contact Center.

Unassign A Number

  1. Log in to Admin Console as an administrator.
  2. Navigate to 8x8 Contact Center > Channels.
  3. Search for the phone number.
  4. Check the box next to the phone number.
  5. Select Unassign.
  6. A green banner will display at the top of the page to confirm the phone number has been unassigned from 8x8 Contact Center.