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How to Upgrade or Downgrade Poly Firmware

Objective

Upgrade or downgrade your Poly phone's firmware.
This ensures a rewrite of any potentially corrupt firmware and that it is updated to a currently supported revision.

Applies To

  • Poly Phones
  • Firmware

Procedure

Provision the phone to the Poly Firmware Server and then back to 8x8.
Attention! It is not recommended to use the firmware update drop-down inside the Poly WebGUI. If this option is used, the phone will no longer receive updates from 8x8 without using the Clear Upgrade Server option.

Provision the Phone to the Poly Firmware Server

  1. Obtain your phone's administrator password.
  2. Reboot the phone (from Home/Menu, select Settings > Basic > Restart).
  3. While the phone is booting up, press the Setup soft key. It may take some time for the key to appear.
  4. Enter your phone's password, then press OK.
  5. Scroll down to and select Provisioning Server Menu.
  6. On Server Type, press Edit.
  7. Scroll left arrow key until HTTP is selected, then press OK.
  8. On Server Address, press Edit.
  9. Enter the appropriate server address for your phone model. 
    • SoundPoint IP models: voipt2.polycom.com/4015
    • SoundPoint IP Speaker phones: voipt2.polycom.com/4015
    • VVX models: voipt2.polycom.com/643
  10. Expand DHCP Menu, change Boot Server to Static.
  11. Press OK.
  12. Press Exit twice (IP 335 users: Left arrow key), then Save & Reboot.
  13. The phone will reboot twice and update.

Provision the Phone Back to 8x8

  1. Obtain your phone's administrator password.
  2. From the Menu/Home screen, select Settings.
  3. Select Advanced.
  4. Enter your phone's password.
  5. Select Admin Settings.
  6. Select Network Configuration.
  7. Under Prov. Server, press Select.
  8. Scroll down to Server Type, then press Edit.
  9. Scroll right until HTTPS is highlighted, then press OK.
  10. Scroll down to Server Address and press Edit.
  11. Enter pccfg.8x8.com/polycomuc/ then press OK.
  12. Expand DHCP Menu, change Boot Server to Static.
  13. Press Menu.
  14. Select Save Config.
  15. Allow the phone to reboot.
Note: The process is complete after the phone stops rebooting after firmware upgrade. This may take up to 10 to 15 minutes total time, depending on what version the phone is upgrading from.